U-Box at U-Haul is part of the U-Haul International company. The company has been in operation since 1945 and is based in Phoenix, Arizona. It was founded by Leonard Shoen and Anna Mary Carty Shoen in Ridgefield, Washington. The service area for U-Box at U-Haul is vast, covering both U.S. and Canada extensively. The company is not just a part of U-Haul International, but they are also part of an extended network that serves do-it-yourself movers and their households in Vancouver, WA, providing an extensive range of services. The company offers self-storage units, moving truck and trailer rentals, packing supplies, trailer hitch and wiring installations, and propane refills among other services. Moreover, U-Box at U-Haul offers a unique service of storage containers that can be filled and stored by the company or delivered to the customer across the globe. What sets this company apart is its commitment to serving the specific needs of individual households, whether it's a military move or moving a college student into dorms. The history and growth of U-Box at U-Haul make it one of the most established players in the moving industry.
U-Box at U-Haul
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Box at U-Haul
Moving Services
- Self Storage Service
- Moving Labor Service
- International Moving Service
- Packing Supplies Service
- U-Box Container Rental
- Trailer Hitch Installation Service
- College Moving Service
- Military Moving Service
- Propane Refill Service
- Temporary Storage Until Move-in Day Service
Have feedback for U-Box at U-Haul?
Error. Please try again later.
Customer Reviews of U-Box at U-Haul
We analyzed and organized the customer reviews of U-Box at U-Haul in Vancouver, WA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Box at U-Haul based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Went much better than I thought it would”
“experience was very negative”
“I give this place five stars”
“they have poor quality service”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“had to wait in line even with reservation”
“the movers arrived and the box wasn't ready”
“Waited 1 1/2 hrs at the spot "waiting to be approved"”
“waited in line for almost 20 minutes”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“shipping cost was reduced”
“no compensation or discount offered for the trouble”
“propane was much more expensive than local rates”
“their obscene pricing for one-way rental”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“staff is pretty helpful”
“communication was terrible”
“communication was poor, hung up rudely”
“unable to get through to customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“shipping cost was reduced once in transit”
“claimed I didn't pay for the reservation.”
“the adapter cost unexpectedly doubled the rental price.”
“stick to quoted price”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“got it done much faster than expected”
“Horribly slow. ”
“soooo slow”
“Check in should not be this slow”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Ashley is doing a great job with her staff”
“staff was rude”
“the workers actually looked like they enjoyed their job”
“clearly should not be a manager, zero customer service skills”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Went much better than I thought it would”
“will never be back”
“Hoping never to go through uhaul again”
“I would recommend this place”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Ashley and Justin are on top of things”
“overall negative experience implies unprofessionalism”
“zero customer service skills”
“Management at this location extremely unprofessional”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“no attempt to right the wrong of waiting”
“not willing to make this right”
“Long wait time to fix their problems”
“Matt took care of the scheduling error”
Great Crew Members
| Justin, Ashley | both have been praised for effectiveness and care |
| Hugh | Hugh was patient, professional and in charge |
| Kat | single-handedly forcing a change in opinion |
| Kat, Philip | Kat was super sweet and knowledgeable, Philip was accommodating |
| Matt | Matt volunteered to help on his day off |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Box at U-Haul
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Vancouver Moving Services
Nearby Cities
