Brooks Transfer & Storage Co is a family-owned and operated professional moving company. Established in 1878, the company has over 141 years of experience in the moving and storage business. Based in Virginia Beach, they serve the Hampton Roads area, including Norfolk, Chesapeake, and Newport News. As founding agents of Virginia Beach, VA movers under United Van Lines, Brooks Transfer & Storage Co provides local, inner-state, and cross-country moving services for both households and businesses. The company is committed to customer satisfaction, punctuality, and attention to detail. They also offer full-service packing, storage units, and temporary storage solutions.
Brooks Transfer & Storage Co
based on 798+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Brooks Transfer & Storage Co
Additional Cities Served: Chesapeake, Norfolk, Hampton, Portsmouth, Suffolk, Elizabeth City, MartinsvilleShow More >
Moving Services
- Local Moving Services
- Long Distance Moving Services
- Commercial Moving Services
- Office Relocation Services
- Full or Partial Packing Services
- Unpacking Services
- Storage Services
- Modern, Clean, Secure, and Government-Approved Warehouses
- Complete Relocation Consultation
- Distribution Services
Virginia Moving License
Active
Last Checked: 04/07/22USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Brooks Transfer & Storage Co
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.7/10
Nationwide Average: 8.44/10
Brooks Transfer & Storage Co receives polarized feedback with numerous customers enjoying exceptional service and consistent reliability, while a significant portion report dissatisfaction due to poor experiences and management issues.
Recent Reviews Mention...
“exceeded my expectations”
“fabulous job by the crew”
“Completely broke my husband's gaming stuff.”
2. Punctuality
7.43/10
Nationwide Average: 8.07/10
Brooks Transfer & Storage Co shows a mixed performance, with instances of being on time contrasting significantly with reports of delays and scheduling issues.
Recent Reviews Mention...
“showed up on time”
“Were 4 days and 2 and a half hours late.”
“Showed up right in the window promised”
3. Affordability
5.94/10
Nationwide Average: 7.69/10
Brooks Transfer & Storage Co is generally viewed positively for being less expensive than estimated and surprisingly inexpensive, though there are concerns about the value received for the cost.
Recent Reviews Mention...
“felt like the right call contacting them”
“they overcharge”
“price was highest of all bids”
4. Communication
6.56/10
Nationwide Average: 7.53/10
Brooks Transfer & Storage Co experiences a polarized sentiment, with several customers praising the communication highly while a significant number report major frustrations with responsiveness and rudeness.
Recent Reviews Mention...
“Mike Denny was great to work with”
“the coordinator is rude”
“answered all of my questions, very polite and courteous”
5. Stick to Prices
6.09/10
Nationwide Average: 5.99/10
Brooks Transfer & Storage Co has mixed feedback, with some customers praising their adherence to initial quotes while others report unexpected increases in costs.
Recent Reviews Mention...
“no mention of price changes, so assuming stuck to quoted prices”
“came in under their estimate”
“salesman made promises that were not met”
6. Speed
8.43/10
Nationwide Average: 8.58/10
Brooks Transfer & Storage Co receives mixed feedback, with reports of exceptional quickness and efficiency in some instances but also significant delays and perceived laziness in others.
Recent Reviews Mention...
“Very quick and efficient”
“they were fast”
“extremely quick and efficient”
7. Friendliness
8.76/10
Nationwide Average: 8.91/10
Brooks Transfer & Storage Co exhibits a mixed sentiment with several customers experiencing rudeness, while a significant number praise the staff for being professional, kind, and accommodating.
Recent Reviews Mention...
“Driver was rude.”
“always had a smile”
“they are friendly”
8. Will Hire Again
7.55/10
Nationwide Average: 8.18/10
Brooks Transfer & Storage Co receives a divided response, with a significant number of customers expressing strong loyalty and satisfaction while another considerable segment unequivocally advises against their service.
Recent Reviews Mention...
“would definitely hire again”
“Never ever recommend this place.”
“hope to never move again but if I do they will get my business”
9. Professionalism
7.79/10
Nationwide Average: 8.31/10
Brooks Transfer & Storage Co garnered a highly polarized feedback, with numerous customers praising the crew for being professional, respectful, and accommodating, while a significant portion criticized them for rudeness, incompetence, and a general lack of professionalism.
Recent Reviews Mention...
“Unprofessional, disrespectful, and rude.”
“very professional and courteous”
“lack of professionalism from the movers”
10. Conflict Handling
2.25/10
Nationwide Average: 4.07/10
Brooks Transfer & Storage Co overwhelmingly fails to effectively address or resolve customer complaints and issues.
Recent Reviews Mention...
“unwilling to fully compensate for damages and losses”
“no effort to right a wrong”
“Did nothing to rectify the issue with the driver.”
11. Precision & Care
6.82/10
Nationwide Average: 8.01/10
Brooks Transfer & Storage Co has received mixed feedback, with numerous reports of damage and a few instances of satisfactory service.
Recent Reviews Mention...
“Broke two monitors and my grandmother's table.”
“tons of items damaged, lost, or dirty”
“stuff was secure and treated properly”
Customer Insights
Local Move Duration: 4 hours from 3 reviews
Interstate Move Duration: 5 days from 5 reviews
Great Crew Members
| Thomas, Johnny | Thomas and Johnny were great and efficient |
| Thomas, Andrew, Johnny, Dread | easy to work with and always had a smile |
| Brooks, Thomas, Troya | worked extremely hard, very professional and courteous |
| Andrew, Jeff | Andrew and Jeff made sure our stuff was secure |
| Thomas, Shawn | fantastic job being quick, efficient, and sweet |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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