Since 1910, Collins Brothers Moving & Storage, LLC has proudly been a leader in the household relocation industry. Their relentless commitment to delivering outstanding customer service has set them apart. Driving each project, regardless of its scope, with utmost professionalism and effectiveness, they've established themselves as an industry leader in the realm of residential moving. Aside from offering their services as needed, what truly distinguishes the company is their recognized dedication to safety. Famed national organizations have recognized their commitment, earning them the esteemed MSC Fleet Safety Award. This honor has resulted in a prized reputation for their professional Van Operators and superior safety practices within the realm of moving services. This coupled with their substantial experience, meticulously executed services, and ample resources has led them to be referred to as the 'Mover of Choice'. Looking for more options to move? Find experienced movers serving Leesburg, VA on our site.
Collins Brothers Moving & Storage, LLC
About Collins Brothers Moving & Storage, LLC
Additional Cities Served: Winchester, Herndon, Front Royal, Purcellville, Warrenton, Brunswick, BerryvilleShow More >
Moving Services
- Residential Moving
- Local Moving
- Long-distance Moving
- Cross-country Moving
- Small Moving
- Piano Moving
- Pool Table Moving
- Appliance Moving
- Last-minute Moving
- Furniture Moving
Virginia Moving License
Active
Last Checked: 04/07/22
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Collins Brothers Moving & Storage, LLC
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Collins Brothers Moving & Storage, LLC has a highly mixed reputation, with some customers praising their quick and amazing moving services, while a significant number criticize them for dishonesty, incompetence, and causing damage, indicating a generally poor performance.
Recent Reviews Mention...
“First class service”
“excellent service”
“Every stage of the move was perfect”
2. Punctuality
Nationwide Average: 8.07/10
Collins Brothers Moving & Storage, LLC struggles significantly with timely arrivals, often showing up either significantly earlier or later than expected, causing inconvenience for their customers.
Recent Reviews Mention...
“deliveries were always on time”
“showed up on time”
“they were prompt”
3. Affordability
Nationwide Average: 7.69/10
Collins Brothers Moving & Storage, LLC receives mixed feedback, with some customers finding them reasonable and accommodating, while others criticize the company for charging significantly more than expected and delivering a final bill that was high despite moving less weight.
Recent Reviews Mention...
“value was terrific”
“found their pricing reasonable”
“Reasonable and accommodating”
4. Communication
Nationwide Average: 7.53/10
Collins Brothers Moving & Storage, LLC suffers significantly from issues such as poor responsiveness, untrustworthy management, and a general lack of customer service, with the exception of a single positive interaction.
Recent Reviews Mention...
“communicative, responsive to feedback”
“staff was extremely helpful”
“responsive to all our needs”
5. Stick to Prices
Nationwide Average: 5.99/10
Collins Brothers Moving & Storage, LLC has shown inconsistency, with complaints about being charged significantly more than initial quotes, despite one report of completing a job in the estimated time.
Recent Reviews Mention...
“arrangements were deliberately changed on the day.”
“estimate was significantly lower than final charge”
“Quoted $2500 lower than charged.”
6. Speed
Nationwide Average: 8.58/10
Collins Brothers Moving & Storage, LLC is praised for their quick service, taking only twenty minutes to move boxes and demonstrating efficiency by asking questions when needed.
Recent Reviews Mention...
“Took care and speed in packing”
“shockingly fast”
“Move was quick”
7. Friendliness
Nationwide Average: 8.91/10
Collins Brothers Moving & Storage, LLC has received mixed reviews highlighting instances of both exceptional courtesy and alarming rudeness, leading to a polarizing perception of their customer service.
Recent Reviews Mention...
“impressed with all of their staff”
“they are friendly”
“moving crew were impressive and professional”
8. Will Hire Again
Nationwide Average: 8.18/10
Collins Brothers Moving & Storage, LLC is predominantly viewed negatively, with a vast majority expressing a strong reluctance to use their services again, barring a couple of exceptions who would choose them for future moves.
Recent Reviews Mention...
“would hire again”
“would hire again”
“can't thank them enough, made move so easy”
9. Professionalism
Nationwide Average: 8.31/10
Collins Brothers Moving & Storage, LLC has received mixed reviews, with a notable number of complaints about rudeness and unprofessional behavior despite some instances of high professionalism from certain team members.
Recent Reviews Mention...
“true professionals”
“expertise and experience were fantastic”
“staff conducted themselves professionally”
10. Conflict Handling
Nationwide Average: 4.07/10
Collins Brothers Moving & Storage, LLC has consistently demonstrated a refusal to acknowledge or appropriately address issues by denying responsibility, providing unsatisfactory resolutions, and offering minimal to no communication with customers regarding claims for damages.
Recent Reviews Mention...
“GM handled issue inappropriately”
“refused to pay for replacement of damaged items”
“refusing to reimburse for damages”
11. Precision & Care
Nationwide Average: 8.01/10
Collins Brothers Moving & Storage, LLC generally receives negative feedback for causing damage to clients' belongings, despite a couple of instances where they were praised for being careful.
Recent Reviews Mention...
“Delivered everything in great condition”
“took care of my household goods and house”
“zero damages to product”
Customer Insights
Local Move Duration: 0.25 hours from 3 reviews
Great Crew Members
| Steve Noake | Steve Noake and his team praised for professionalism. |
| Youslyn | Youslyn and her crew did a great job |
| Joel | great care in packing, leading the crew well |
| Yoselin | Yoselin and her crew are the best we’ve ever had |
| Jeff, Hector, Juan, Santos | Jeff's calming manner and Hector's attention to books highlighted. Juan is a pack master, Santos works hard. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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