Ward North American provides professional moving services in Houston, Texas, and beyond. This award-winning company, boasting the 2019 North American Van Lines Agent of the Year as well as the 2014 AMSA Agent of the Year Service Excellence accolades, has over 40 years of experience. As an agent for North American Van Lines, they offer local, statewide, nationwide, and even international moving services. Their services include residential, commercial, corporate relocations, international moving, military moving, and warehousing solutions. They have established high vetting standards for their staff who are rigorously trained at their exclusive facility Ward University. This commitment to high-quality training practices ensures the safety and security of customers' belongings.
Ward North American - Houston Movers
About Ward North American - Houston Movers
Additional Cities Served: Pasadena, Sugar Land, Rosenberg, Deer Park, University Park, Katy, BellaireShow More >
Moving Services
- Cheap moving services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- International moving services
- Small moving services
- Piano moving services
- Pool table moving services
- Appliance moving services
- Last-minute moving services
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Summarized Review of Ward North American - Houston Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Ward North American - Houston Movers is highly praised for their professional, efficient, and exceptionally quality service, with an overwhelming majority of customers recommending them for their moving needs.
Recent Reviews Mention...
“couldn't have asked for a better move”
“professional and focused on packing and loading our house”
“excellent job by movers”
2. Punctuality
Nationwide Average: 8.07/10
Ward North American - Houston Movers generally receives high praise for their on-time performance, though there are a few noted instances of missed deadlines and delays.
Recent Reviews Mention...
“on time”
“were timely”
“on time every time”
3. Affordability
Nationwide Average: 7.69/10
Ward North American - Houston Movers is generally perceived as offering competitive pricing and value for their moving services, despite a few concerns about high upfront payments and potential additional charges.
Recent Reviews Mention...
“More reasonably priced than others”
“great value for the cost”
“Price was reasonable”
4. Communication
Nationwide Average: 7.53/10
Ward North American - Houston Movers excel at maintaining high levels of communicative interaction and transparency with clients throughout the moving process, despite a few instances of communication breakdowns.
Recent Reviews Mention...
“were communicative”
“Communicated effectively”
“great at communicating and transparent”
5. Stick to Prices
Nationwide Average: 5.99/10
Ward North American - Houston Movers exhibit a mixed performance, with instances of accommodating date changes and providing prompt quotes being counterbalanced by concerns over adding unforeseen charges and not meeting promised delivery dates.
Recent Reviews Mention...
“were very accommodating with date changes”
“have not stuck to the guaranteed window”
“received the quote within a day”
6. Speed
Nationwide Average: 8.58/10
Ward North American - Houston Movers consistently delivered prompt and efficient moving services, completing tasks quickly without sacrificing quality or professionalism.
Recent Reviews Mention...
“started to work, non-stop”
“team was efficient”
“the gentlemen were fast”
7. Friendliness
Nationwide Average: 8.91/10
Ward North American - Houston Movers receives overwhelmingly positive feedback for their crew's courteous, professional, and amiable attitude, despite a couple of negative experiences regarding rudeness.
Recent Reviews Mention...
“Efficient and detail-oriented crew”
“enjoyed our conversations”
“were very friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Ward North American - Houston Movers overwhelmingly receives positive feedback, with the vast majority of customers expressing high satisfaction and a strong inclination to recommend and rehire their services for future moves.
Recent Reviews Mention...
“I’m thoroughly disgusted by this company”
“would hire again”
“look forward to seeing them again”
9. Professionalism
Nationwide Average: 8.31/10
Ward North American - Houston Movers is highly regarded for their professionalism, with numerous endorsements highlighting their efficiency, careful service, and polite demeanor, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“crew showed professionalism and efficiency”
“crew was professional”
“professional and focused on the job”
10. Conflict Handling
Nationwide Average: 4.07/10
Ward North American - Houston Movers demonstrates a polarizing performance with instances of exceptional problem-solving and customer service contrasted by multiple complaints of denied responsibility and unsatisfactory handling of issues.
Recent Reviews Mention...
“didn't remove the broken curio as requested”
“handled the two items in question immediately and without question”
“went above and beyond to fix third-party errors”
11. Precision & Care
Nationwide Average: 8.01/10
Ward North American - Houston Movers has received overwhelmingly positive feedback for their meticulousness and professionalism, despite a few incidents of damages.
Recent Reviews Mention...
“great attention to detail by crew”
“they destroyed a curio”
“took special care when handling our valuables”
Customer Insights
Interstate Move Duration: 3 days from 5 reviews
Great Crew Members
| Marivel, Mariz, Susana | great attention to detail and efficient work |
| Eddie,Joseph,Paola | crew leader and team were awesome, professional, and understanding |
| Rober | Rober and his crew did a great job |
| Robert Suarez | Robert Suarez and crew did an excellent job |
| Roger Suarez | deserved praise for being professional and focused |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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