Compass Self Storage is a moving and storage company based in Cleveland, Ohio, offering services across multiple locations in the United States, including as one of the many movers in Grand Prairie, TX. Acting as a storage concierge service, they cater to both residential and business-related storage needs. Compass provides a range of services, including packing and moving supplies, truck rental, and contacting moving services on behalf of customers. Their storage facilities offer various features, such as climate-controlled units, indoor units, secure entry access, digital surveillance, and month-to-month leases. The company is dedicated to customer satisfaction and aims to make the storage process easier for its clients.
Compass Self Storage
Good
based on 672+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
Awards
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.24/10
Nationwide Average: 8.44/10
Compass Self Storage receives predominantly high praise for its outstanding employees and service, although there is a notable complaint regarding pest issues.
Recent Reviews Mention...
“felt at home with the service provided”
“Great Service!”
“Super helpful staff”
2. Affordability
8.69/10
Nationwide Average: 7.69/10
Compass Self Storage is highly praised for offering the best prices in town, with customers consistently noting great and very good pricing options.
Recent Reviews Mention...
“Competitive pricing means it was very affordable.”
“Happy with the pricing”
“A $32 increase is ridiculous and unbelievable”
3. Communication
9.59/10
Nationwide Average: 7.53/10
Compass Self Storage generally provides exceptional service, showcasing professional, helpful, and reliable interactions, though there was a rare mention of poor service.
Recent Reviews Mention...
“Denorma is always helpful when I call”
“excellent customer service at the Grand Prairie, TX location”
“very welcoming and helpful staff”
4. Stick to Prices
3.41/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“implied price was not honored”
“50 dollar increase felt unreasonable ”
“give deals to new customers instead of loyal ones”
5. Speed
8.92/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Fast service”
“facilitated a speedy move during emergency”
“Ms. DeNorma was efficient and fast”
6. Friendliness
9.83/10
Nationwide Average: 8.91/10
Compass Self Storage generally receives high praise for its warm and accommodating staff, with a singular criticism regarding an unsympathetic interaction.
Recent Reviews Mention...
“Denorma is always friendly”
“the staff was very welcoming”
“Ms. Denorma Patterson is fun loving and always smiling”
7. Will Hire Again
9.25/10
Nationwide Average: 8.18/10
Compass Self Storage receives mixed reviews, with several customers expressing strong loyalty and satisfaction while a few would not consider reusing its services.
Recent Reviews Mention...
“would hire again.”
“Couldn't have been a greater experience”
“recommend this company and would hire again”
8. Professionalism
9.37/10
Nationwide Average: 8.31/10
Compass Self Storage generally receives high praise for their team's conduct, with mentions of specific members showcasing exceptional professionalism, though there is a notable instance of unprofessional behavior.
Recent Reviews Mention...
“attitude is straight professional”
“Staff conducted themselves well”
“De'norma's overall professionalism was very pleasant”
9. Conflict Handling
6.42/10
Nationwide Average: 4.07/10
Compass Self Storage has shown no effort to address issues such as stolen items, with their insurance failing to cover damages.
Recent Reviews Mention...
“Ms. DeNorma Patterson ensured satisfaction and went beyond and above”
“went above and beyond to assist during a stressful time”
“willing to help”
10. Precision & Care
5.82/10
Nationwide Average: 8.01/10
Compass Self Storage has received negative feedback due to reports of rats and mice in a storage unit, leading to feces on items.
Recent Reviews Mention...
“items were stolen and damaged.”
“took great care of my needs late at night”
“handled items with care, nothing damaged ”
Great Crew Members
| Denorma | Denorma is always friendly and helpful |
| Denorma,couldn't ask for anything else | |
| DeNorma | always here to help and lookout for customers |
| DeNorma | great salesman and efficient spacemaster. |
| DeNorma | DeNorma is an excellent sales person and patient |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Grand Prairie Moving Services
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