Compass Self Storage is a Cleveland-based storage company serving the demands of customers across the United States with multiple locations in states such as Alabama, Florida, Georgia, Kentucky, Pennsylvania, and Texas, among others. They are known for their premium self-storage services, which covers personal, business, boat and RV, and climate-controlled storage, along with pharmaceutical and small business storage. The company, which also organizes unit rentals online, distinguishes itself with customer-oriented services like supplying packing and moving supplies, coordinating truck rental and moving services, and providing climate-controlled units. Its digital surveillance and secure entry access ensure the safety of customers' possessions. The company does not mention the years it's been in operation.
Compass Self Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
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Customer Reviews of Compass Self Storage
We analyzed and organized the customer reviews of Compass Self Storage in Trophy Club, TX using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Compass Self Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Luke was great and no problems experienced”
“great work by movers”
“Luke was fantastic and took great care of me”
“great service”
2. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“so expensive”
“reasonable prices”
“good price reflects affordability”
“Prices are good”
3. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Luke was very helpful in answering my questions”
“customer service was excellent”
“great customer service, very helpful”
“Luke helped answer all of our questions”
4. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“quoted price changed at move-in”
“fair dealings mean they stuck to quoted prices ”
“did not credit me back as promised”
“raised the rent without notifying”
5. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Fast service”
“Quick and reliable service”
“quick and easy move”
“Quick and easy”
6. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“they are friendly”
“customer service was excellent”
“Arianna and Luke were very customer friendly”
“they are friendly”
7. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“recommend this company and would hire again”
“recommend this company and would hire again”
“would hire again”
“would hire again”
8. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Luke and Arianna were professional”
“Demme and Chad were super professional.”
“Chad at the front desk was professional.”
“Chad Little is so professional”
9. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“Chad went above and beyond to assist”
“did not show willingness to right a wrong after break-ins”
“on it right away when attention needed”
“Hailey helped greatly with any issues”
Great Crew Members
| Luke | Luke was great |
| Luke | Luke was very helpful and presented various options |
| Luke | Luke was fantastic and took great care of me |
| Arianna, Luke | Arianna and Luke were very customer friendly and their service were great |
| Luke | Luke was very thorough and helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Trophy Club Moving Services
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