1-800-PACK-RAT Moving and Storage is a comprehensive moving and storage service provider. Their mission is to provide a simple and user-friendly solution for those in the midst of an interstate transition or seeking storage solutions. They offer both local and long-distance moving services, delivering portable moving containers to customers allowing for easy packing at one's own pace, and taking care of transportation. The company also provides on-site and secure warehouse storage options, spread out over a network of 65 nationwide facilities. The containers are all-steel and weatherproof, ensuring the safety of the clients' belongings. Their emphasis on quality customer service sets them apart from the competition. As with other movers in Nashville, TN, They also offer services to businesses. Unfortunately, the number of years they have been operating and the details about their locations are not available from the crawled website information.
1-800-PACK-RAT Moving and Storage
About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Brentwood, Mount Juliet, La Vergne, Goodlettsville, Lawrenceburg, Nolensville, SmithvilleShow More >
Moving Services
- Long-Distance Moving Solutions
- Local Moving Solutions
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Containers
- Business Solutions
- Moving Containers
- Residential Solutions
- Portable Storage Containers
- Storage Facility Locations
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage receives strong praise for its professionalism and exceptional service from some customers, while a significant number report dissatisfaction with poor service and unprofessionalism.
Recent Reviews Mention...
“great work by movers”
“Pack-Rat is the epitome of professionalism”
“uncommon attention to detail made relocation smooth”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage generally struggles with timely services, experiencing numerous instances of delays and unfulfilled promises according to customer feedback.
Recent Reviews Mention...
“The team was punctual”
“Pods were delivered on time”
“they show up when they want”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage receives mixed reviews although negative sentiments regarding overcharging and underperformance outshine the praise for its competitive pricing.
Recent Reviews Mention...
“regret every penny”
“They overcharge and underperform consistently.”
“great prices and found it most affordable”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage generally receives criticism for poor responsiveness and significant difficulties in reaching customer service, overshadowing the few instances of positive interactions and commendable assistance from specific staff members.
Recent Reviews Mention...
“Long wait times on the phone but they call back”
“Communication is non existent”
“takes 3 hours to reach customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage appears to have mixed feedback, with some customers facing unexpected charges and misleading paperwork, while others appreciate the company's clarity about rates and refunds for cancellations.
Recent Reviews Mention...
“no expected delivery when promised”
“refunded deposits after cancellation”
“charged $816 more than quoted price”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage consistently fails to deliver and load containers in a timely manner, with multiple reports of significant delays and unmet delivery promises.
Recent Reviews Mention...
“10 days ago and still not delivered”
“wait for hours to get my load”
“container was delivered over 2 weeks late”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage receives mixed feedback, with many praising the staff's courteousness and friendliness, while others report encounters with extremely rude customer service and management.
Recent Reviews Mention...
“the staff is friendly”
“courteous driver”
“very friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage receives mixed feedback, showing a clear split in customer experiences with some customers highly recommending them for future moves while a significant number express strong dissatisfaction and a refusal to use their services again.
Recent Reviews Mention...
“would definitely hire again for hassle-free adventure”
“exceeded my expectations”
“recommend Pack-Rat Moving Services without hesitation”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with some customers praising the staff's professionalism and others criticizing them for unprofessionalism and poor communication.
Recent Reviews Mention...
“staff conducts themselves well”
“epitome of professionalism”
“showcased a level of professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage consistently fails to resolve customer issues, lacks responsiveness and truthfulness in communication, and refuses to provide appropriate solutions or reimbursements for service failures.
Recent Reviews Mention...
“no calls returned, issues not resolved”
“not helpful in resolving issues”
“did not rectify the changed pickup dates”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage receives mixed feedback, with some customers praising the careful treatment of their belongings while others complain about mishandling and damage to fragile items and furniture.
Recent Reviews Mention...
“treated my belongings with care”
“careful handling of my belongings”
“fragile items get shaken”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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