Based in La Vergne, On the Move is one of the most trusted and reliable moving and storage companies in the Middle Tennessee area. Founded ten years ago, the family-owned and operated business focuses on providing excellent and attentive customer service to home and commercial property owners. Whether you’re moving across the street, city, or state, it provides accurate and fixed quotes with no hidden fees and surprises. From full-service moves, packing, loading, and furniture assembly services to short and long-term storage facilities with high-tech features, On the Move makes sure all your well-loved items are delivered safely and quickly.
On the Move: Moving and Storage
About On the Move: Moving and Storage
Additional Cities Served: Murfreesboro, Franklin, Smyrna, Spring Hill, Brentwood, Lebanon, La VergneShow More >
Moving Services
- Local moving services
- Long distance moving services
- Residential moving
- Commercial moving
- Full service storage
- Packing services
- Unpacking services
- Furniture assembly
- Climate controlled storage facilities
- High-tech security systems
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of On the Move: Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.1/10
Nationwide Average: 8.44/10
On the Move: Moving and Storage generally receives glowing reviews for their professional, efficient, and courteous moving services, with a few isolated instances of dissatisfaction due to damage to items.
Recent Reviews Mention...
“several items damaged and problems encountered”
“great overall experience with the company”
“destroyed my valuable belongings and had zero respect”
2. Punctuality
9.49/10
Nationwide Average: 8.07/10
On the Move: Moving and Storage consistently demonstrates reliability and timely service, with overwhelmingly positive feedback about their on-time arrivals, though a couple of isolated reports suggest minor lapses in timeliness.
Recent Reviews Mention...
“arrived on time”
“were timely”
“showed up when they said they would”
3. Affordability
8.79/10
Nationwide Average: 7.69/10
On the Move: Moving and Storage is predominantly perceived as offering competitive and reasonable prices, though there are mixed feelings with a few customers finding costs higher than expected, yet the majority feeling that the services are worth the expenses.
Recent Reviews Mention...
“great prices”
“cost more to move 40 miles than from California to Tennessee”
“not the lowest quote but gave a good feeling”
4. Communication
8.48/10
Nationwide Average: 7.53/10
On the Move: Moving and Storage generally demonstrates outstanding responsiveness and customer service, though a few instances of communication breakdown and unaddressed concerns were noted.
Recent Reviews Mention...
“owner dismissed concerns suggesting a misunderstanding”
“Marissa was super responsive”
“ownership is accessible if needed”
5. Stick to Prices
7.54/10
Nationwide Average: 5.99/10
On the Move: Moving and Storage generally maintains fidelity to their estimates, with most customers experiencing no surprises in cost, although there have been isolated incidents of billing discrepancies and unexpected charges.
Recent Reviews Mention...
“had a set price which was stuck to”
“Payment was collected before delivery, contrary to what was told”
“stayed within the estimated time frame”
6. Speed
8.81/10
Nationwide Average: 8.58/10
On the Move: Moving and Storage generally receives overwhelmingly positive feedback for their efficiency and quick service, despite a few critiques regarding slower performance.
Recent Reviews Mention...
“not very fast but satisfied due to set price”
“so efficient”
“Worked diligently until the job was done”
7. Friendliness
9.68/10
Nationwide Average: 8.91/10
On the Move: Moving and Storage consistently demonstrates exceptional politeness, respectfulness, and a pleasant demeanor, making their interactions enjoyable, even under stressful conditions such as moving in July heat.
Recent Reviews Mention...
“very polite and nice”
“service was kind”
“very professional and courteous crew”
8. Will Hire Again
8.89/10
Nationwide Average: 8.18/10
On the Move: Moving and Storage generally receives high praise and strong recommendations for their services, indicating that most customers are highly likely to utilize their moving and storage services again.
Recent Reviews Mention...
“would have stopped payment on a check”
“would definitely hire again”
“would definitely not hire them again”
9. Professionalism
9.13/10
Nationwide Average: 8.31/10
On the Move: Moving and Storage generally receives high praise for their efficient, courteous, and professional team, despite a few isolated incidents of perceived disrespect and unprofessionalism.
Recent Reviews Mention...
“had zero respect and asked rude questions”
“very professional and courteous crew”
“very professional”
10. Conflict Handling
4.25/10
Nationwide Average: 4.07/10
On the Move: Moving and Storage shows a mixed response with examples of proactive resolutions and excellent customer service, while also displaying instances of negligence and unsatisfactory claims processes.
Recent Reviews Mention...
“Minimal damage, but could have been prevented”
“owner never called to apologize for employees' behavior”
“Don goes above and beyond”
11. Precision & Care
8.71/10
Nationwide Average: 8.01/10
On the Move: Moving and Storage generally receives high praise for their meticulous and careful approach, despite a few reports of damage and mishandling.
Recent Reviews Mention...
“furniture and items left behind and damaged”
“carefully moved my items”
“packed bras with shoes and destroyed heirlooms”
Customer Insights
Local Move Duration: 4.5 hours from 3 reviews
Interstate Move Duration: 3 days from 6 reviews
Great Crew Members
| Don | Don was mentioned but not for providing great service |
| Tyler, JD, Bobby, Jay | excellent job packing and moving items |
| Don, Marissa, Mike, CJ, Richard, Jermaine | Don gave my quote, Marissa ensured smooth process, Mike led crew efficiently |
| Heath | provided a crew last minute and quickly |
| Cody | Cody was great, funny and efficient |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact On the Move: Moving and Storage
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