True Friends Moving Company is a trusted name in packing and moving services in Tennessee. This Nashville-based, family-owned and operated business has been helping people relocate since 2012, proud to have earned a reputation for courtesy and professionalism. If you're seeking movers in Clarksville, TN, consider services like those provided by this dedicated team. Its team is fully licensed and insured to handle all types of projects, from residential and commercial moves to in-home and senior living relocations, both local and long distance. These movers offer free padding and shrink-wrapping, floor protection, and on-time pickups and deliveries at a low, flat-rate price. Unlike many other moving companies, True Friends never charges additional fees for stairs. It also has five-star Yelp reviews and an A+ rating with the Better Business Bureau. With True Friends Moving, your satisfaction is guaranteed 100%. It is committed to providing each client with the highest level of service possible.
True Friends Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About True Friends Moving and Storage
Additional Cities Served: Hopkinsville, Russellville, Waverly, Cadiz, McEwen, Dover
Moving Services
- Cheap moving services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- Small moving services
- Piano moving services
- Pool table moving services
- Appliance moving services
- Furniture moving services
- Storage services
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Summarized Review of True Friends Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
True Friends Moving and Storage has mixed reviews, with many customers praising their exceptional service and professionalism, yet a notable number expressing strong dissatisfaction with service, unprofessional behavior, and damage to belongings.
Recent Reviews Mention...
“very thorough in ensuring nothing was forgotten”
“service was so beyond bad”
“made good use of space and fit my massive couch”
2. Punctuality
Nationwide Average: 8.07/10
True Friends Moving and Storage generally receives positive feedback for being on time, although there are notable instances of significant delays and lack of communication that negatively affected some customers' experiences.
Recent Reviews Mention...
“showed up early”
“the young men were on time”
“came sharp at 5 as promised”
3. Affordability
Nationwide Average: 7.69/10
True Friends Moving and Storage receives mixed sentiments, with many customers praising the company for reasonable pricing and others expressing dissatisfaction due to unexpected higher costs and experiences of being overcharged.
Recent Reviews Mention...
“overcharged me”
“didn't have to waste money on extra trucks”
“attempted bait and switch, had to rent a U-Haul”
4. Communication
Nationwide Average: 7.53/10
True Friends Moving and Storage exhibits a mixed reputation with numerous customers praising their attentive, prompt, and efficient interactions, while others express frustration over poor responsiveness and issues with service recovery.
Recent Reviews Mention...
“service recovery was so poor”
“were attentive to my specific needs and preferences”
“hard to get anyone to do anything on moving day”
5. Stick to Prices
Nationwide Average: 5.99/10
True Friends Moving and Storage receives mixed feedback with experiences ranging from adherence to initial quotes and no hidden fees, to reports of overcharging, unexpected additional costs, and not honoring quotes.
Recent Reviews Mention...
“offered me $100 for coverage of damage”
“attempted to add another truck”
“overpromised and overcharged with additional fees”
6. Speed
Nationwide Average: 8.58/10
True Friends Moving and Storage generally receives high praise for quick and efficient service, though there are notable exceptions where customers report slow moving intended to inflate costs or unpreparedness leading to significant delays.
Recent Reviews Mention...
“quick to help”
“delivery was very next day”
“had to make a second trip to move everything”
7. Friendliness
Nationwide Average: 8.91/10
True Friends Moving and Storage generally receives recognition for their polite, professional, and considerate movers, with numerous positive comments on their affable and helpful service, despite a few negative remarks about unprofessional behavior and disrespect.
Recent Reviews Mention...
“were both professional and friendly”
“they were polite”
“very courteous and fun guys to work with”
8. Will Hire Again
Nationwide Average: 8.18/10
True Friends Moving and Storage receives mixed reactions with a strong polarity between customers who report great satisfaction and loyalty, and others who express significant dissatisfaction and a clear unwillingness to rehire their services.
Recent Reviews Mention...
“great experience with True Friends Moving Company”
“wish I had used another service”
“highly recommend and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
True Friends Moving and Storage receives mixed feedback, with numerous high praises for their efficiency and courteous behavior, yet several reports also highlight instances of unprofessional and inappropriate conduct.
Recent Reviews Mention...
“did everything to make it difficult”
“Zach and Dandre were professional and efficient”
“were professional”
10. Conflict Handling
Nationwide Average: 4.07/10
True Friends Moving and Storage has received predominantly negative feedback indicating a lack of effort to adequately address customer issues, although there are a few instances where they have made commendable efforts to remedy problems.
Recent Reviews Mention...
“service recovery was so poor”
“they reluctantly reimbursed me for damage”
“move never was resolved”
11. Precision & Care
Nationwide Average: 8.01/10
True Friends Moving and Storage receives mixed feedback, with numerous reports of careful and meticulous handling of goods, alongside several instances of significant damage and mishandling, leading to an inconsistency in their performance.
Recent Reviews Mention...
“heavy furniture was securely strapped in place”
“damaged the property”
“My glassware survived without a crack”
Customer Insights
Cost: $ 1580.00 from 7 historical data points
Local Move Duration: 2.5 hours from 19 reviews
Great Crew Members
| Zach Wood,Dandre McMurray | both professional, efficient, and friendly |
| Zach wood, Elantris Lang | showed up early, professional, friendly, took great care |
| Donald, Travis | Donald & Travis showed understanding, patience and respect |
| Zach, Chris, Preston | made move feel super easy and showed care |
| Ruben, Jason | Ruben and Jason provided great service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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