Surv is all about helping you take care of business. It is a trusted local company with certified relocation specialists who can handle your next move, whether you’re moving your home, apartment, or any hard-to-move object. As one of the experienced movers serving Providence, RI, these professionals are always on time and respectful of your property. They are insured in case of any accidents and do quality work. Surv also provides other services, including junk removal, house painting, landscaping, and garden maintenance. Whether you need help setting up a graduation, a wedding, or any event, or if you have some odd jobs around the house that you don’t have time for, Surv is here for you. No job is too big or too small. Call to learn more about its services and see how this company can help make your life easier. Serv has a location in Newport, RI, serving the entire state.
Surv
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- In-state moves
- Packing assistance
- Truck loading
- Cleaning & organizing
- Assembling furniture
- Wood stacking
- Hanging photos & TVs
- Snow removal
- Moving outdoor furniture
- AC units
Awards
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Summarized Review of Surv
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Surv receives overwhelming praise for its excellent service, professionalism, and efficiency, with only a few isolated reports of dissatisfaction regarding cost and quality.
Recent Reviews Mention...
“great service for RI homeowners”
“Curtis & Franklin did awesome work”
“Simply the best and thrilled at the improvement”
2. Punctuality
Nationwide Average: 8.07/10
Surv generally receives high praise for being on time, though there are occasional reports of delays and service issues.
Recent Reviews Mention...
“they were on time”
“They were punctual”
“Carter was punctual”
3. Affordability
Nationwide Average: 7.69/10
Surv receives mixed feedback with some customers finding the prices expensive and feeling overcharged, while a larger proportion of customers praise the company for its reasonable costs, value for money, and professional yet economical services.
Recent Reviews Mention...
“not worth the cost”
“lied about rates and charged extra”
“offered reasonable costs”
4. Communication
Nationwide Average: 7.53/10
Surv generally maintains high-quality service and responsiveness, although there are some complaints about challenges in contacting the company and attentiveness during service.
Recent Reviews Mention...
“had to ask several times for order requests”
“good service ”
“checked often for placement questions”
5. Stick to Prices
Nationwide Average: 5.99/10
Surv has received mixed feedback, with some customers appreciating their accurate pricing and adherence to initial quotes, while others have experienced unexpected charges and billing discrepancies.
Recent Reviews Mention...
“charged extra for an unfinished job”
“stuck to the reasonable quote provided”
“worked just as it was represented”
6. Speed
Nationwide Average: 8.58/10
Surv generally receives high praise for their efficient and quick service, although there are a few instances of slower-than-expected performance.
Recent Reviews Mention...
“Carter was quick”
“Completed the move in 30 minutes”
“quickly moved items between floors”
7. Friendliness
Nationwide Average: 8.91/10
Surv employees are consistently praised for their politeness, professionalism, and exceptionally positive attitudes, with numerous mentions of staff members being genuinely courteous, cheerful, and a pleasure to work with, although there were rare instances of dissatisfaction.
Recent Reviews Mention...
“the staff is incredibly friendly”
“Great atmosphere!”
“hardworking kids are pleasurable to work with”
8. Will Hire Again
Nationwide Average: 8.18/10
Surv appears to be highly favored for repeat business, with numerous statements of strong recommendations and intentions to rehire, punctuated by a few instances of customers stating they would not hire the company again.
Recent Reviews Mention...
“would not hire again”
“Would highly recommend them”
“thrilled at the improvement”
9. Professionalism
Nationwide Average: 8.31/10
Surv generally receives high praise for their professional, hardworking, and efficient team, despite a few isolated reports of unprofessional behavior.
Recent Reviews Mention...
“Curtis & Franklin were professional”
“Doing a meticulous job”
“very professional and took direction”
10. Conflict Handling
Nationwide Average: 4.07/10
Surv demonstrates a mixed performance, with some customers reporting prompt and satisfactory resolutions and apologies, while others experienced unprofessionalism and a lack of accountability.
Recent Reviews Mention...
“unprofessional job and apartment flooded”
“promptly called to offer a free job completion”
“manager unaware of damage, no accountability”
11. Precision & Care
Nationwide Average: 8.01/10
Surv generally receives high praise for their attentiveness and protection of customers' belongings, with isolated incidents of dissatisfaction mainly related to inexperience and damage.
Recent Reviews Mention...
“took very good care of all our personal belongings”
“careful with floors after refinishing”
“were very careful with the items”
Customer Insights
Cost: $ 153.00 from 6 historical data points
Local Move Duration: 1.75 hours from 12 reviews
Great Crew Members
| Curtis, Franklin | Curtis & Franklin did awesome work and were polite |
| Dan | Dan as the team lead is doing great |
| Carter, Kai | Carter and Kai did a superb job |
| Michael, Kevin | Helped superbly with the move |
| Carter | Carter was helpful and brought tools |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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