Stevens Moving & Storage of Cleveland
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Customer Reviews of Stevens Moving & Storage of Cleveland
We analyzed and organized the customer reviews of Stevens Moving & Storage of Cleveland in Cleveland, OH using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Stevens Moving & Storage of Cleveland based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“worked tirelessly and aimed to please”
“stress-free moving day and no broken things”
“Deshawn and his crew were amazing”
“great crew got the job done in estimated time”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“they got the job done in estimated time”
“started on time”
“arrived early”
“on time for pick-up and even early for drop-off”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“Fair price”
“reasonably priced”
“Good value”
“quoted me a low price and then demanded more”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“great communication skills”
“communicated well during the move”
“extremely efficient and accommodating”
“Great communication throughout”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“job done in estimated time implies sticking to quoted prices”
“cut a check for less than promised”
“quote was "wrong" and price increased significantly”
“came in under their estimate”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“finished an hour sooner than anticipated”
“got the job done in estimated time”
“Record time for the move”
“moved quickly”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“aimed to please and very helpful”
“very kind and flexible”
“nice and fun crew”
“great team made the experience better”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“really appreciate their help and would hire again”
“I highly recommend”
“would recommend them to anyone”
“highly recommend and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“very professional service throughout”
“crew were amazing and kind”
“professional in getting job done efficiently”
“unresponsive in providing promised service”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“Bethany resolved issues and showed great leadership”
“did not do right when they break things”
“wrote a check for less than owed”
“company and crew denied responsibility for damages ”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“made sure furniture was carefully placed”
“no dents, dings, or broken things”
“they were careful with items”
“great care with my things”
Customer Insights
Local Move Duration: 8 hours from 3 reviews
Great Crew Members
| John Bishop | verified best qualified service |
| Deshawn, John | Deshawn led well, John was helpful in scheduling |
| Bethany | showed great leadership and problem solving skills |
| Shaw, Chris | very detailed oriented and customer focused |
| TJ, Jay, Steven | great team for our move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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