Established in June 2004, Smart Move Wilson Moving & Storage has successfully completed over 30,000 moves. Being based in Garner, North Carolina, with added branches in multiple cities like Wilson, Raleigh, Asheville, Charlotte, Nashville, Greensboro, Greenville , Atlanta, Las Vegas and Denver, the reach of their moving services extends across the entire country. They are dedicated members of the United States Movers Association, ensuring the utmost professionalism of their full-time workers who have all undergone and passed rigorous background evaluations. The company prides itself on its A+ rating with the Better Business Bureau and further extends its commitment to the community by offering a $25 discount to military personnel, law enforcement, firefighters, healthcare workers, and educators.
Smart Move Wilson Moving & Storage
Ranked Top 10 Best Movers in Greenville, NC
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Smart Move Wilson Moving & Storage
Additional Cities Served: Chapel Hill, Rocky Mount, Wilson, Wake Forest, New Bern, Morrisville, KinstonShow More >
Moving Services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- Small moving services
- Piano moving services
- Pool table moving services
- Appliance moving services
- Last-minute moving services
- Furniture moving services
- Packing services
Awards
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Summarized Review of Smart Move Wilson Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Smart Move Wilson Moving & Storage is highly recommended by customers for their professionalism, efficiency, and exceptional moving service, despite a few isolated reports of dissatisfaction.
Recent Reviews Mention...
“recommend this company and would hire again”
“very happy with the moving service”
“went beyond what was expected”
2. Punctuality
Nationwide Average: 8.07/10
Smart Move Wilson Moving & Storage generally exhibits consistent timeliness and often arrives early or on time, although there are a few instances of significant tardiness or lack of communication regarding delays.
Recent Reviews Mention...
“they arrived when they said they would”
“they were early and finished in less time than scheduled”
“movers arrived before I returned home”
3. Affordability
Nationwide Average: 7.69/10
Smart Move Wilson Moving & Storage generally offers competitive and fair pricing, though there are occasional concerns about higher than expected rates and unexpected charges.
Recent Reviews Mention...
“responded with a reasonable rate”
“hourly rate is a bit higher than the average”
“decent price for the service”
4. Communication
Nationwide Average: 7.53/10
Smart Move Wilson Moving & Storage generally receives praise for being responsive, professional, and keeping customers well-informed, although there are some significant complaints regarding poor communication and lack of follow-up in certain instances.
Recent Reviews Mention...
“kept me in the loop the whole time”
“they called to check on the move”
“excellent communication throughout”
5. Stick to Prices
Nationwide Average: 5.99/10
Smart Move Wilson Moving & Storage receives mixed feedback with some customers appreciating no hidden fees and sticking to quotes, while others criticize unexpected price increases and additional charges.
Recent Reviews Mention...
“responded with a reasonable rate implies sticking to quoted prices”
“Made us pay full price despite issues”
“no add-ons or hidden fees”
6. Speed
Nationwide Average: 8.58/10
Smart Move Wilson Moving & Storage receives predominantly high praise for their efficiency and swiftness in completing moves, although there are a few isolated reports of slower-than-expected service.
Recent Reviews Mention...
“efficient in loading the truck”
“Fast and efficient move”
“finished in less time than planned”
7. Friendliness
Nationwide Average: 8.91/10
Smart Move Wilson Moving & Storage generally receives praise for their polite, respectful, and courteous staff, though there are isolated mentions of inappropriate conduct and uncooperative behavior.
Recent Reviews Mention...
“very polite and hard workers”
“were very polite”
“professional service implies friendliness”
8. Will Hire Again
Nationwide Average: 8.18/10
Smart Move Wilson Moving & Storage receives strong positive affirmation for repeat hires, though a few customers express dissatisfaction and a reluctance to re-engage their services.
Recent Reviews Mention...
“would hire them again”
“very pleased and will use them again”
“highly recommend them”
9. Professionalism
Nationwide Average: 8.31/10
Smart Move Wilson Moving & Storage appears to generally provide exceptionally professional moving services, punctuated by instances of unprofessional behavior from some crew members.
Recent Reviews Mention...
“very professional”
“professional service provided”
“very professional movers”
10. Conflict Handling
Nationwide Average: 4.07/10
Smart Move Wilson Moving & Storage shows inconsistency with some customers appreciating their efforts to address problems while numerous others report neglect and a refusal to take responsibility for damages and issues.
Recent Reviews Mention...
“offered to set up beds and adjust placements”
“quick to adjust and meet needs”
“they are avoiding my claim resolution”
11. Precision & Care
Nationwide Average: 8.01/10
Smart Move Wilson Moving & Storage generally receives high praise for their meticulous and protective approach, though there are a significant number of reports about damages and negligent handling that contrast the otherwise positive feedback.
Recent Reviews Mention...
“took great care of our stuff”
“not one dinged wall or breakage”
“movers took care to move heavy furniture carefully”
Customer Insights
Local Move Duration: 2 hours from 12 reviews
Great Crew Members
| Jeff, James | provided a very good and professional job |
| Jamil, Des, Moses | polite, careful, and professional service |
| Dominic,Trey | They worked nonstop and were very courteous |
| Michael Byrd, Isaiah DeJesus, Mike Smalls | fast, efficient and went above and beyond |
| Kobe | Kobe and his brother did an excellent job |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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