Units Moving and Portable Storage of Charlotte
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Additional Cities Served: Concord, Gastonia, Huntersville, Matthews, Mint Hill, Statesville, Fort MillShow More >
Awards
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Summarized Review of Units Moving and Portable Storage of Charlotte
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Units Moving and Portable Storage of Charlotte overwhelmingly impresses with top-tier service, professionalism, and customer satisfaction, despite one notable exception of a negative experience.
Recent Reviews Mention...
“service was first rate”
“horrible experience overall”
“move went smoothly”
2. Punctuality
Nationwide Average: 8.07/10
Units Moving and Portable Storage of Charlotte overwhelmingly impresses with consistent on-time deliveries and pickups, notwithstanding a solitary report of unannounced visits.
Recent Reviews Mention...
“showed up unannounced multiple times”
“picked up and dropped off as scheduled”
“They did everything they said they would do and did it on-time”
3. Affordability
Nationwide Average: 7.69/10
Units Moving and Portable Storage of Charlotte is highly praised for its competitive pricing, being consistently cheaper than competitors, and offering great value with no hidden charges, establishing it as a leading choice for cost-conscious clients.
Recent Reviews Mention...
“price was competitive”
“much cheaper than the competitor”
“best price around by quite a bit”
4. Communication
Nationwide Average: 7.53/10
Units Moving and Portable Storage of Charlotte predominantly receives praise for their exceptional customer service, seamless processes, and consistently responsive and informative interaction, with only a rare mention of miscommunication.
Recent Reviews Mention...
“Excellent communication from the driver”
“securing the reservation to delivery and pickup was a breeze”
“no issues throughout the process”
5. Stick to Prices
Nationwide Average: 5.99/10
Units Moving and Portable Storage of Charlotte consistently meets its commitments, has no hidden charges, and allows easy last-minute cancellations without fees, according to customer feedback.
Recent Reviews Mention...
“They did everything they said they would do”
“always delivered on all of their promises”
“Canceling last minute was easy with no charge.”
6. Speed
Nationwide Average: 8.58/10
Units Moving and Portable Storage of Charlotte is praised for their fast, professional service, often completing tasks quickly and efficiently, including delivering and removing storage units with remarkable speed.
Recent Reviews Mention...
“in and out in 15 minutes”
“got the Storage unit out so fast”
“quick and professional”
7. Friendliness
Nationwide Average: 8.91/10
Units Moving and Portable Storage of Charlotte consistently receives praise for their personable, professional, and exceptionally friendly staff, highlighting an outstanding level of customer service.
Recent Reviews Mention...
“completely flexible and friendly”
“The person delivering and picking up the unit was personable”
“staff is very friendly and helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
Units Moving and Portable Storage of Charlotte enjoys overwhelmingly positive feedback, with the vast majority of customers expressing a strong intention to reuse or recommend their services, despite a single report of dissatisfaction.
Recent Reviews Mention...
“would hire again”
“definitely recommend Units for storage”
“would definitely use them again”
9. Professionalism
Nationwide Average: 8.31/10
Units Moving and Portable Storage of Charlotte is overwhelmingly regarded as highly professional, with many customers noting the professionalism, promptness, and accommodating nature of the team, despite a single report of a lack of professionalism.
Recent Reviews Mention...
“lack of professionalism in handling situations”
“found them professional”
“very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Units Moving and Portable Storage of Charlotte shows a mostly positive effort to resolve issues, despite some dissatisfaction expressed by a customer regarding issue rectification.
Recent Reviews Mention...
“did not try to rectify the issue satisfactorily”
“quick response to resolve issues”
“do their best to work around my many requests”
11. Precision & Care
Nationwide Average: 8.01/10
Units Moving and Portable Storage of Charlotte maintains a consistent reputation for ensuring that customers' belongings remain undisturbed, in excellent condition, and are treated with great delicacy throughout the moving process.
Recent Reviews Mention...
“container was just the way we packed it, not jostled”
“nothing in my Unit was broken”
“belongings were in excellent condition”
Great Crew Members
| Courtney | was very nice and apologetic |
| Heather | Heather was extremely helpful |
| Alyssa,Guy | Alyssa and Guy have been very helpful |
| Courtney | Such an honor to have worked with her |
| Wade | Wade was mentioned positively for his professionalism |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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