Mountain Island Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
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Summarized Review of Mountain Island Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Mountain Island Storage consistently provides excellent, professional service, receiving widespread acclaim for their helpful, knowledgeable staff, clean facilities, and commitment to customer satisfaction.
Recent Reviews Mention...
“great service and speedy response”
“Employees were super helpful”
“exemplary service provided”
2. Affordability
Nationwide Average: 7.69/10
Mountain Island Storage generally offers very competitive prices, though a few customers have expressed concerns about rate increases.
Recent Reviews Mention...
“More expensive than an apartment”
“the best prices in town”
“found an even lower rate which was very affordable”
3. Communication
Nationwide Average: 7.53/10
Mountain Island Storage consistently provides outstanding customer service, with their staff being highly praised for their responsiveness, knowledge, and helpfulness, leading to a remarkably positive customer experience.
Recent Reviews Mention...
“speedy response”
“made the experience easy and streamlined”
“Jason is always really helpful and prompt in responding”
4. Stick to Prices
Nationwide Average: 5.99/10
Mountain Island Storage generally maintains consistency, with some customers experiencing better-than-expected rates, while a few instances suggest communication issues regarding pricing notices.
Recent Reviews Mention...
“found an even lower rate than quoted”
“claimed notice was mailed, but never received it”
“They will honor their word to the best of their ability.”
5. Speed
Nationwide Average: 8.58/10
Mountain Island Storage consistently provided fast and efficient service, with customers highlighting a quick and easy process complemented by the speedy assistance from employees like Tara.
Recent Reviews Mention...
“service was fast”
“quick and easy process”
“They were fast”
6. Friendliness
Nationwide Average: 8.91/10
Mountain Island Storage consistently receives commendations for their exceptionally helpful, caring, and genuine staff, highlighted by the frequent mentions of individuals like Jason, Mark, Joe, Brandon, and Tara who are praised for their outstanding customer service and ability to make the storage process smooth and pleasant.
Recent Reviews Mention...
“Employees were super helpful”
“Jason's customer service was exceptional”
“very caring and genuine”
7. Will Hire Again
Nationwide Average: 8.18/10
Mountain Island Storage receives overwhelmingly positive feedback, with customers repeatedly expressing their eagerness to use their services again and recommending the company to others due to their satisfaction and excellent experiences.
Recent Reviews Mention...
“would hire again”
“would hire again”
“willingness to help and get you in and out”
8. Professionalism
Nationwide Average: 8.31/10
Mountain Island Storage consistently exhibits exceptional professionalism, with numerous commendations highlighting the team's knowledge, politeness, and remarkable customer service, embodied by standout members such as Jason, Tara, and Suzzanna.
Recent Reviews Mention...
“Professional crew”
“Excellent service in a clean and safe location”
“Jason was professional”
9. Conflict Handling
Nationwide Average: 4.07/10
Mountain Island Storage demonstrates exceptional commitment, with immediate actions to resolve issues and staff members, notably Susanne and Suzanna, going above and beyond in their efforts to assist and locate lost items.
Recent Reviews Mention...
“willingness to help”
“immediately checked it out and kept me updated”
“Suzanna went above and beyond”
10. Precision & Care
Nationwide Average: 8.01/10
Mountain Island Storage consistently ensures customers' items are safe, secure, and well-protected, receiving high praise for their care and attention.
Recent Reviews Mention...
“took great care of my items”
“all my items are safe and secure”
“my things are safe”
Great Crew Members
| Jason | Jason was Awesome |
| Jason | very personable |
| Jason C | Jason helped find the right storage space. |
| Jason | Jason's customer service and attention to detail was exceptional |
| Jason,Jashana | Jason and Jashana were very helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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