Citywide Moving Systems is a trusted business helping people move in and around Charlotte, NC. It offers quality residential and commercial moves to customers in Union, Mecklenburg, Iredell, and Stanly counties, and has been doing so since 1992. A family-owned and operated company, Citywide Moving also provides secure, climate-controlled storage solutions. If you have items of value that you wish to store for a short or extended period, this company will ensure they stay in a clean, safe place, protected from theft and extreme weather. Citywide Moving Systems has everything you want in a mover: an A+ rated BBB accreditation, a ProMover certification with the AMSA, and an Angie’s List Super Service Award for excellence. You can always count on this company to do an honest and effective job.
Citywide Moving Systems
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Citywide Moving Systems
Additional Cities Served: Kannapolis, Mooresville, Salisbury, Statesville, Mount Holly, Davidson, CloverShow More >
Moving Services
- Local Moving
- Long Distance Moving
- Commercial Moving
- Apartment Moving
- Piano/Large Item Moving
- Storage Services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Citywide Moving Systems
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Citywide Moving Systems generally receives high praise for their exceptional service and professionalism, with numerous customers reporting excellent experiences and recommending them, despite a few instances of dissatisfaction from some clients.
Recent Reviews Mention...
“service was extremely disappointing”
“perfect move”
“handled both moves with great care”
2. Punctuality
Nationwide Average: 8.07/10
Citywide Moving Systems generally receives positive feedback for their timeliness, though there are a few notable instances of delays and scheduling mishaps.
Recent Reviews Mention...
“showed up with a truck too small, delayed delivery”
“staff was on time”
“they did not show up on time”
3. Affordability
Nationwide Average: 7.69/10
Citywide Moving Systems has received mixed reviews, with some customers feeling it is overpriced and others praising its reasonable pricing for the services provided.
Recent Reviews Mention...
“Increased price unexpectedly”
“felt the service was overpriced”
“ended up paying more than the original quote”
4. Communication
Nationwide Average: 7.53/10
Citywide Moving Systems receives mixed feedback, with numerous high praises for responsive, courteous, and professional service, yet several instances of dissatisfaction due to unresponsiveness and rude interactions are also noted.
Recent Reviews Mention...
“staff was unhelpful and unresponsive”
“never returned my call”
“they clarified the type of piano correctly both times”
5. Stick to Prices
Nationwide Average: 5.99/10
Citywide Moving Systems has multiple reports of substantial discrepancies between initial quotes and final charges, with a handful of instances where customers were charged as quoted or less.
Recent Reviews Mention...
“initial quote and second quote differed significantly”
“quoted me two different prices”
“charged me for time after the movers were done”
6. Speed
Nationwide Average: 8.58/10
Citywide Moving Systems generally receives praise for their efficiency and quick service, with numerous reviews highlighting their ability to work fast, although there were a couple of instances where delays were noted.
Recent Reviews Mention...
“They were extremely efficient”
“truck was loaded in less than 15 minutes”
“Wow, were they fast!”
7. Friendliness
Nationwide Average: 8.91/10
Citywide Moving Systems generally receives high praise for their polite, professional, and personable staff, although isolated incidents of rudeness and unprofessional behavior are noted.
Recent Reviews Mention...
“staff appeared disinterested”
“Nice guys”
“Great guys”
8. Will Hire Again
Nationwide Average: 8.18/10
Citywide Moving Systems has received strong endorsements from numerous customers who express a high level of satisfaction and a strong intention to use their services in the future, despite a smaller segment who have had negative experiences and would not consider rehiring.
Recent Reviews Mention...
“considering to not interact with the company”
“wouldn't hire them as they never returned my call”
“highly recommend this company”
9. Professionalism
Nationwide Average: 8.31/10
Citywide Moving Systems generally receives high praise, with most customers describing the team as professional, courteous, and hardworking, despite a few reports of unprofessional behavior by certain crew members.
Recent Reviews Mention...
“men were professional and courteous”
“intimidation by owner's son and forcing me to sign”
“Driver was on drugs and crew behaved unprofessionally”
10. Conflict Handling
Nationwide Average: 4.07/10
Citywide Moving Systems seems inconsistent, with some customers praising prompt actions to repair damages, while others express dissatisfaction with the company's unresponsiveness or failure to address lost, broken items, and scheduling errors.
Recent Reviews Mention...
“owner repaired the damage promptly”
“came back quickly to fix the issue”
“did not make it right with the lost and broken items”
11. Precision & Care
Nationwide Average: 8.01/10
Citywide Moving Systems generally receives high praise for being very attentive and treating customers' possessions with exceptional care, though there are some serious grievances about lost, stolen, or damaged items.
Recent Reviews Mention...
“special care of large furniture”
“great care taken with pianos during moves”
“Very careful with items”
Customer Insights
Local Move Duration: 4 hours from 7 reviews
Great Crew Members
| Cameron, Dakota, Jermaine, Kenrick | Did a super job and were nice |
| Wayne, Jeff | Wayne & Jeff were awesome |
| Rod | Rod delivered as expected |
| Corey L, Jermaine J, Kendrick | they were great and professional |
| Matt, Bruce, Tommy | incredibly friendly and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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