Highline Moving and Delivery is a full-service residential and commercial moving company located in Farmington, NY. It has been a notable player in the Rochester, NY moving services scene since 2003, serving the Rochester and Finger Lakes communities. Its licensed and insured movers will take care of everything for you, from packing your belongings to loading them into the truck, driving them to your new home or office, and unloading them there. Highline Moving and Delivery also has a secure self-storage facility, offering monthly contracts and 24-hour access. Whether you’re storing furniture, books, or other items, there is a storage unit size that's right for you. What sets Highline apart from other moving companies is its commitment to customer satisfaction. It is the only moving company in the area to be named to the Angie’s List Honor Roll, having won its prestigious Super Service Award for seven consecutive years.
Highline Moving and Delivery
Moving Services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- Small moving services
- Piano moving services
- Appliance moving services
- Last-minute moving services
- Furniture moving services
- Hourly moving services
- Packing services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
Have feedback for Highline Moving and Delivery?
Error. Please try again later.
Summarized Review of Highline Moving and Delivery
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Highline Moving and Delivery is highly praised for its exceptional service, professionalism, and successful moves, despite a few reports of unprofessionalism and management issues.
Recent Reviews Mention...
“average experience over multiple moves”
“executed everything perfectly”
“highly recommend Highline Moving and Delivery”
2. Punctuality
Nationwide Average: 8.07/10
Highline Moving and Delivery generally receives high praise for consistently arriving on time, showing promptness, and in many cases, even arriving early, demonstrating a strong commitment to timely service.
Recent Reviews Mention...
“Sam and his crew showed up on time”
“showed up on time”
“I was told they were booked and couldn't do it”
3. Affordability
Nationwide Average: 7.69/10
Highline Moving and Delivery is generally perceived as offering very reasonable and competitive pricing, with numerous customers finding the services to be fairly and affordably priced, despite a few instances of dissatisfaction regarding overcharging and higher quotes.
Recent Reviews Mention...
“very reasonable price”
“Felt the pricing was competitive and valuable”
“reasonably priced”
4. Communication
Nationwide Average: 7.53/10
Highline Moving and Delivery generally excels in promptly responding and maintaining clear communication, though there are a few instances of dissatisfaction related to responsiveness and the provision of accurate estimates.
Recent Reviews Mention...
“Clear communication throughout the process”
“Paul promptly responded every single time”
“no one could give me an answer on an estimate”
5. Stick to Prices
Nationwide Average: 5.99/10
Highline Moving and Delivery has received mixed reviews, with several customers praising their accuracy and honesty while others faced issues with receiving an accurate estimate or had experiences where the company did not adhere to the quoted pricing structure.
Recent Reviews Mention...
“no one could give me an answer on an estimate”
“no issues with the quoted prices mentioned”
“estimate was on point”
6. Speed
Nationwide Average: 8.58/10
Highline Moving and Delivery consistently receives praise for their efficiency and ability to complete moves quickly, often in less time than expected, despite one mention of being talkative with unnecessary breaks.
Recent Reviews Mention...
“Worked fast to complete an arduous task”
“worked quickly”
“worked quickly”
7. Friendliness
Nationwide Average: 8.91/10
Highline Moving and Delivery consistently receives praise for their professional, courteous, and pleasant staff who demonstrate good humor, problem-solving abilities, and kindness, contributing to an overall positive experience with their service.
Recent Reviews Mention...
“good senses of humor”
“staff were professional, courteous, and friendly”
“Were polite and good problem solvers”
8. Will Hire Again
Nationwide Average: 8.18/10
Highline Moving and Delivery generally receives strong endorsements from clients who express a high likelihood of rehiring and recommending the company, though there are a few instances of dissatisfaction leading to a decision against future engagement.
Recent Reviews Mention...
“will be using another mover”
“highly recommend them”
“would definitely hire Highline again”
9. Professionalism
Nationwide Average: 8.31/10
Highline Moving and Delivery generally receives high praise for their professional, efficient, and courteous conduct, though there has been a rare mention of dissatisfaction.
Recent Reviews Mention...
“efficient, business-like”
“staff were professional”
“Crew was professional in their conduct”
10. Conflict Handling
Nationwide Average: 4.07/10
Highline Moving and Delivery shows a mixed performance, with some customers reporting prompt and efficient resolution to issues, while others express dissatisfaction with the company's lack of response and failure to acknowledge or rectify damages and rudeness.
Recent Reviews Mention...
“no apology for the damage or rudeness”
“responded and repaired furniture quickly”
“corrected the overcharge situation”
11. Precision & Care
Nationwide Average: 8.01/10
Highline Moving and Delivery generally provides excellent handling and protection of customers' belongings, with numerous reports of careful moving of delicate and heavy items, proper wrapping and packaging, and an overwhelming majority of moves resulting in no damage, despite a couple of isolated incidents where items were damaged.
Recent Reviews Mention...
“damaged furniture by shoving items”
“not a single item broken”
“They took excellent care with all belongings”
Customer Insights
Local Move Duration: 3.5 hours from 12 reviews
Great Crew Members
| Nick, Oliver, Declan, Rodney, Jovahn | fantastic crew and very efficient |
| Sam, Joe, Jeremy | Sam is an iron-man, Joe is an amazing stacker |
| Nick, Sam, Rodney | they were truly fantastic during the move |
| Sam | Sam and his crew did a great job |
| Ecklan, Cody | Ecklan and Cody were a great team |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Highline Moving and Delivery
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Rochester Moving Services
