Budget Van Lines is a leading US moving broker specializing in providing full-service moves at self-service prices, saving customers up to 50% off the carriers' standard rates. Licensed by the US Department of Transportation, the company is based in Las Vegas, Nevada, and operates on a national scale. Budget Van Lines arranges household moves, corporate relocations, and offers moving advice through their Moving 101 tutorials. With a team of experts offering support all through the relocation process, the company is committed to delivering excellent customer service and consistently exceeding expectations.
Budget Van Lines
Moving Services
- Full-Service Moves
- Moving Prep
- Household Moves
- Corporate Relocation
- Moving 101
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Budget Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
4.15/10
Nationwide Average: 8.44/10
Budget Van Lines overwhelmingly receives negative feedback for perceived scams, unprofessional service, and overcharging, with only a few positive remarks highlighting good service and cost-effectiveness.
Recent Reviews Mention...
“pressured into expensive decision and hung up”
“they are a scam”
“this company is a scam and overcharges”
2. Punctuality
4.11/10
Nationwide Average: 8.07/10
Budget Van Lines has numerous customer reports of significant delays and last-minute cancellations, though a few customers noted satisfactory on-time service.
Recent Reviews Mention...
“they were 5 days late on the agreed start time”
“they cancelled the move last minute”
“missed three four-hour arrival windows”
3. Affordability
3.66/10
Nationwide Average: 7.69/10
Budget Van Lines has predominantly negative feedback due to unexpected charges, significantly higher final costs than quoted, and instances of perceived overcharging, despite a few positive remarks about receiving discounts or lower than expected quotes.
Recent Reviews Mention...
“tried to pressure into expensive decision”
“they are a scam”
“they overcharge significantly”
4. Communication
4.1/10
Nationwide Average: 7.53/10
Budget Van Lines overwhelmingly receives negative feedback for rude and unhelpful customer service, frequent unwanted calls and texts, and a general lack of clear and effective communication, with only a few instances of positive experiences noted.
Recent Reviews Mention...
“hung up when asked to wait”
“inundated by calls and texts”
“worker hung up during a price inquiry”
5. Stick to Prices
2.09/10
Nationwide Average: 5.99/10
Budget Van Lines overwhelmingly disappointed customers with practices of significantly increasing prices from initial quotes and engaging in dishonest and scam-like behavior.
Recent Reviews Mention...
“definitely a scam”
“they are a scam”
“Hidden costs indicated price was not as quoted”
6. Speed
5.13/10
Nationwide Average: 8.58/10
Budget Van Lines generally dissatisfies customers with numerous reports of significant delays and inefficiencies, albeit with a few noted exceptions of surprising speed and efficiency.
Recent Reviews Mention...
“move not completed, extreme delay”
“Took too long with move, storage was involved.”
“took many smoke breaks and over two days to move”
7. Friendliness
4.97/10
Nationwide Average: 8.91/10
Budget Van Lines exhibits a highly mixed sentiment, with numerous reviews highlighting serious concerns about rude and unprofessional behavior towards customers, contrasted by numerous others praising the friendliness and professionalism of the staff and movers.
Recent Reviews Mention...
“worker was rude over the phone”
“agent on the line got erratic and rude”
“representative hung up on me”
8. Will Hire Again
3.34/10
Nationwide Average: 8.18/10
Budget Van Lines faces overwhelming dissatisfaction among customers, with the vast majority expressing a strong reluctance or refusal to use their services in the future.
Recent Reviews Mention...
“definitely a scam, advising others to run”
“would rather get a Uhaul than hire again”
“would not consider hiring after poor customer service”
9. Professionalism
3.47/10
Nationwide Average: 8.31/10
Budget Van Lines has overwhelmingly negative feedback regarding unprofessional behavior, including rude customer service, pushy sales tactics, and scam accusations, despite a few instances of positive remarks on professional conduct.
Recent Reviews Mention...
“worker was unprofessional on the phone”
“they are a scam”
“customer service was extremely rude”
10. Conflict Handling
1.62/10
Nationwide Average: 4.07/10
Budget Van Lines overwhelmingly appears to lack in addressing and resolving customer complaints effectively, showcasing a pattern of unresponsiveness and refusal to provide refunds or satisfactory solutions to problems encountered.
Recent Reviews Mention...
“hung up instead of addressing concerns”
“refused to offer any refund whatsoever ”
“didn't refund my deposit”
11. Precision & Care
5.11/10
Nationwide Average: 8.01/10
Budget Van Lines has mixed reviews, with numerous customers expressing dissatisfaction due to damaged or lost items, while a noticeable set of clients commend the company for delivering their belongings without issues and handling their items meticulously.
Recent Reviews Mention...
“all our stuff was delivered without issues”
“they broke our TVs”
“items were stolen, indicating carelessness”
Customer Insights
Cost: $ 3852.00 from 15 historical data points
Interstate Move Duration: 11 days from 24 reviews
Great Crew Members
| Jess | literally screaming at me |
| Amalia, SSM Movers | provided excellent service and support |
| Selvin, Sampel | pressured for a decision, unreliable and a liar |
| Deborah | she helped me after the issue |
| Belkis | helped me when the company provided horrible service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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