1-800-PACK-RAT Moving and Storage is a company dedicated to simplifying moving and storage procedures. Its services are designed to be convenient, secure, and affordable, providing portable storage and moving containers that are all-steel and weatherproof for maximum security. The company ensures the highest customer service levels in the industry and has served thousands of customers whose needs range from cross-country moves to storage for home renovations. They provide long-distance and local moving solutions, on-site storage, and secure warehouse storage nationwide. In Las Vegas, NV, their moving containers come equipped with ground-level loading and barn-style doors, offering a stress-free packing experience. Additionally, they help businesses save time and money by providing moving and storage solutions. However, the company's inception date, ownership details, and base location are not specified in the information provided.
1-800-PACK-RAT Moving and Storage
About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: North Las Vegas, Boulder City
Moving Services
- Long-Distance Moving Solutions
- Local Moving Solutions
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Containers
- Business Solutions
- Moving Containers
- Residential Solutions
- Portable Storage Containers
- Storage Facility Locations
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage experiences mixed reviews, with some customers citing extreme dissatisfaction and poor customer service, while others praise the company as an outstanding, highly recommended moving service.
Recent Reviews Mention...
“outstanding moving service”
“like a gourmet meal from planning to execution”
“PACK-RAT Moving Services sets the bar high for professionalism”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage generally seems to struggle with timing and reliability issues, though there are instances of satisfactory performance.
Recent Reviews Mention...
“team's punctuality”
“delivery and pickup were late”
“driver was early for pickup”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage offers very low prices, consistently beats competitors' pricing, and provides value that is in line with or better than expected.
Recent Reviews Mention...
“expensive due to unexpected charges”
“nickel and dime you every step.”
“their prices and costs are very low”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage appears to have a significant disparity in customer experiences, with many reporting poor service and difficulty in communication, despite a few instances of prompt and satisfactory interactions.
Recent Reviews Mention...
“difficult to get in touch and long hold times”
“lacked communication and customer service”
“Poor management and lack of accountability”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage has mixed reviews with complaints about unexpected charges and cancellations, alongside praise for honoring commitments and refunds.
Recent Reviews Mention...
“did not stick to quoted prices, only tried to upsell”
“did not stick to quoted prices”
“Only offered $250 for 20k worth of belongings”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage has received mixed feedback, with some customers experiencing significant delays while others reported getting a lot accomplished in a short amount of time.
Recent Reviews Mention...
“whole process was super efficient”
“fast and easy to work with them”
“move was done quickly”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage has received mixed reviews, with customers appreciating the professionalism and friendliness of most staff, though there are notable exceptions involving rude behavior from drivers.
Recent Reviews Mention...
“they were friendly”
“Non professional behavior indicates poor friendliness”
“driver and facility manager were very nice”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with a significant number of customers expressing they would not use the service again, alongside others who emphatically recommend and plan to reuse their services.
Recent Reviews Mention...
“would hire again”
“strongly recommend them and would hire again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage has mixed reviews, though a majority indicate a noticeable lack of professionalism, including unprofessional behavior, disorganization, and poor handling, despite a few instances where customers experienced high levels of professionalism.
Recent Reviews Mention...
“were friendly, organised, professional”
“sets the bar high for professionalism”
“lack of professionalism and responsibility”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage largely shows a lack of effort and response to rectify issues, despite a singular instance where they attempted to offer a remedy.
Recent Reviews Mention...
“did not attempt to right any wrongs”
“denied the claim and did not try to rectify the situation”
“No accountability for lost belongings”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage has received criticism for damaging personal belongings in unventilated containers, losing containers, holding possessions hostage, and delivering units that were damaged and dirty.
Recent Reviews Mention...
“took care of my possessions with respect”
“careful handling of my items”
“personal belongings were damaged in unventilated containers”
Customer Insights
Interstate Move Duration: 11 days from 4 reviews
Great Crew Members
| Brandan | Brandan at Las Vegas location is super accessible and helpful |
| Chris | great experience with Chris, he corrected a lie |
| Brin Linsey,Kathy,Brian | best folks, handle everything, most professional |
| Mike | Mike Crumley will help you to a smooth move and transition. |
| Will, Josh | Will and Josh did a great job with the move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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