Born and bred in Boston, Gentle Giant has been the go-to moving and storage company for residents and business owners of Beantown for over forty years. With ten locations across Massachusetts and 20 across the country, it guarantees exceptional customer service and offers local, statewide, and nationwide comprehensive relocation services. The locally-owned and operated company employs passionate and trustworthy movers who meticulously handle and move your valuable belongings from start to finish. If you're looking for movers in Boston, MA, Gentle Giant won’t have you lifting a finger with its various service offerings, including packing and unpacking, crating, furniture assembly and disassembly, specialty moving, and state-of-the-art storage solutions.
Gentle Giant Moving Company
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Gentle Giant Moving Company
Additional Cities Served: Cambridge, Brockton, Quincy, Lynn, Newton, Somerville, LawrenceShow More >
Moving Services
- Local Moving Services
- Long Distance Moving Services
- Commercial Moving Services
- Packing & Unpacking
- Moving Box Delivery
- Piano Moving Services
- Storage Facilities
- White Glove Moving
- Craning & Specialty Moving
- Personal Move Coordinators
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Gentle Giant Moving Company
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Gentle Giant Moving Company is recognized by customers for their professional, efficient service and exceptional crew, resulting in many highly satisfied clients and experiences noted as the best moving experiences of their lives, notwithstanding a couple of highly dissatisfied reviews.
Recent Reviews Mention...
“very beyond happy with the service”
“each guy was very professional”
“Exceptional crew and best movers I ever had”
2. Punctuality
Nationwide Average: 8.07/10
Gentle Giant Moving Company consistently shows up on time or early, demonstrating a strong commitment to timeliness and schedule adherence in the vast majority of customer experiences.
Recent Reviews Mention...
“they arrived early”
“they showed up on time”
“team was on time”
3. Affordability
Nationwide Average: 7.69/10
Gentle Giant Moving Company has a reputation for generally being slightly pricier than alternatives but is frequently deemed worth the extra cost due to competitive pricing, transparency, and often coming in under budget, despite some customers feeling the services are overpriced.
Recent Reviews Mention...
“gave a great price”
“they came in under estimate”
“drastically over-charged”
4. Communication
Nationwide Average: 7.53/10
Gentle Giant Moving Company is consistently praised for being responsive, available, helpful, and professional in their interactions, with a minor note of occasional communication issues during the move.
Recent Reviews Mention...
“always available and patient with questions”
“team was perceptive and communicative”
“extremely professional and pleasant people on the phone”
5. Stick to Prices
Nationwide Average: 5.99/10
Gentle Giant Moving Company generally receives high acclaim for their accurate and often lower-than-quoted final bills, with only a few instances of complaints regarding higher-than-expected charges.
Recent Reviews Mention...
“no hidden costs, final cost less than estimate”
“came in under estimate”
“quote aligned with final cost”
6. Speed
Nationwide Average: 8.58/10
Gentle Giant Moving Company is consistently praised for their fast, efficient, and professional moving services, with just one instance of requiring unexpected additional time and help.
Recent Reviews Mention...
“pick up crew finished an entire day early”
“Fast and efficient move”
“did it in amazingly little time”
7. Friendliness
Nationwide Average: 8.91/10
Gentle Giant Moving Company consistently receives high praise for their personable, polite, and pleasant crews who are often described as professional, cheerful, respectful, and like family, maintaining great attitudes and delivering exceptional service with a friendly touch throughout various moving experiences.
Recent Reviews Mention...
“Very polite crew”
“crew is personable”
“always friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Gentle Giant Moving Company receives overwhelmingly positive feedback with numerous customers expressing high satisfaction and a strong inclination to use their services for future moves, though there are rare exceptions with a couple of less satisfied clients.
Recent Reviews Mention...
“Will use again in my next move”
“absolutely recommend Gentle Giant”
“cannot think of a single thing to change”
9. Professionalism
Nationwide Average: 8.31/10
Gentle Giant Moving Company consistently receives high praise for the crew's professional, efficient, and courteous conduct, with customers describing their experiences as overwhelmingly positive despite a singular report of unprofessionalism.
Recent Reviews Mention...
“Conducted themselves exceptionally”
“incredible moving crews, efficient”
“very professional and courteous”
10. Conflict Handling
Nationwide Average: 4.07/10
Gentle Giant Moving Company generally demonstrates a proactive approach in resolving issues and correcting mistakes, with numerous instances of creative solutions, prompt reimbursements, and satisfied customers, despite a few critical feedback points regarding unfulfilled promises and inadequate follow-ups.
Recent Reviews Mention...
“donated services many times over 18 years”
“Attempted to solve the boxspring issue creatively”
“immediately sorted any small issues”
11. Precision & Care
Nationwide Average: 8.01/10
Gentle Giant Moving Company is widely praised for its meticulous and respectful treatment of customers' belongings, though a few isolated complaints suggest occasional lapses in service.
Recent Reviews Mention...
“Careful with items”
“careful and thoughtful with possessions”
“treated every one of our belongings with the utmost care”
Customer Insights
Cost: $ 5297.00 from 5 historical data points
Hourly Minimum: 2 hours from 7 reviews
Local Move Duration: 4 hours from 32 reviews
Interstate Move Duration: 3 days from 12 reviews
Great Crew Members
| George, Jackie | George coordinated well, Jackie always checked in |
| David, John, Cody | Neat, efficient, and careful work by the crew members |
| Flaviu, Gerry, Calin, V | They packed, loaded, and unloaded perfectly |
| Lukas, Richard, Eddie | efficient, kind and great guys |
| Deneb, Raphael, Aidan | were efficient, professional, and pleasant |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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