Having been in business for nearly 25 years, PODS Moving & Storage offers moving and storage services tailored to their customers' unique needs. Originating in the U.S., PODS has extended its reach to over 245 storage center locations servicing 46 states and 6 provinces, and even operates internationally in Canada, Australia, and the United Kingdom. The company's commitment is to provide a comprehensive moving experience, which includes various container sizes (8-foot, 12-foot, and 16-foot), packing supplies, connection to trusted local labor providers, and car shipping services. Unlike traditional movers in Randolph Town, MA, PODS offers you control that standard movers lack, such as integrated storage options, adjustable scheduling, and the convenience to load and unload belongings at your own pace.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Moving Services
- Moving
- Storage
- Moving & Storage
- Car shipping
- Moving and storage supplies
- Packing and loading support
- Moving help
- Move In Services
- Order packing supplies online
- Safely ship your vehicle
Massachusetts Moving License
Active
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Franklin Town, MA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“extremely terrible experience overall”
“major concerns but still moderate rating for service”
“they will manipulate circumstances for more money”
“excellent service”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“arrived on time”
“PODS did not arrive on contracted date”
“still waiting for pick up and delivery”
“NONE of what I initially scheduled was followed through on”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“Very reasonable price”
“monthly price kept increasing, felt like a ripoff”
“compared prices and would consider competitors”
“good value for the service”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“customer service was almost nonexistent”
“placed on hold too long and poor communication”
“responsive to queries and needs”
“communication was unhelpful.”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“charged another full month unfairly”
“they wouldn't honor the grace period”
“unexpected additional month worth of charges.”
“knew about delay days earlier but didn't inform”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“took excessively long for a short distance move”
“PODS never arrived as scheduled, causing disruptions”
“the pickup and refund process were very slow”
“holding our pod hostage for an additional 10 days”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“truck drivers and facility staff were courteous and friendly”
“friendly and helpful throughout”
“The individual customer service associates were all very nice”
“Frank and Tony were friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“highly recommend”
“experience was terrible, would advise against using them”
“would consider competitors next time due to issues”
“I'll never use this company again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“salespeople pushy, customer advocates unprofessional”
“customer service was so bad”
“professional”
“either lying or incompetent”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“refused to make concessions for their mistakes”
“went above and beyond with issues”
“refused to return messages and provide explanation.”
“did not rectify the situation after multiple delays”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“everything arrived as it was packed”
“pod had water in it”
“items were damaged beyond repair”
“delivered all items with nothing broken”
Customer Insights
Cost: $ 872.00 from 10 historical data points
Interstate Move Duration: 5 days from 9 reviews
Great Crew Members
| Frank, Tony | Frank and Tony were awesome and skilled |
| POD Team | thank you! |
| drivers | drivers are the most wonderful people |
| Alberto | Alberto was very helpful and friendly |
| Mike B | Mike B went above and beyond, ensured smooth service. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Franklin Town Moving Services
