Collegeboxes, a division of U-Haul, was established at Duke University in 1999 as a student-run business. Now, it provides full-service storage and shipping services to thousands of students across the U.S. This makes moving easier for many Boston, MA movers since Boston is a significant student city. They streamline the college moving process by picking up belongings from the student's room at the end of any semester, storing them, or shipping them anywhere (including internationally). They also offer direct shipping services and moving supplies. Collegeboxes takes pride in working with housing departments at schools to make dorm moving easier for students and parents and help schools manage move-in and move-out logistics efficiently.
Collegeboxes at U-Haul Moving & Storage at Mass Ave Boston
Collegeboxes at U-Haul Moving & Storage at Mass Ave Boston
based on 488+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Collegeboxes at U-Haul Moving & Storage at Mass Ave Boston
Moving Services
- Storage & Shipping
- Study Abroad
- Ship to School
- Direct Shipping
- International Shipping
- Pickup & Delivery
- Barcode Tracking & Live Updates
- Declared Valuation Protection
- Collegeboxes Supply Kit
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Summarized Review of Collegeboxes at U-Haul Moving & Storage at Mass Ave Boston
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
3.22/10
Nationwide Average: 8.44/10
Collegeboxes at U-Haul Moving & Storage at Mass Ave Boston primarily receives negative feedback focusing on poor customer service, disappointing experiences, and overall dissatisfaction, though a very small number of customers report positive experiences.
Recent Reviews Mention...
“negative stars and worst run location”
“Really bad customer service.”
“gave a four-star rating”
2. Punctuality
3.3/10
Nationwide Average: 8.07/10
Collegeboxes at U-Haul Moving & Storage at Mass Ave Boston struggles significantly with maintaining timely service, leading to widespread customer dissatisfaction due to extensive wait times, missed appointments, and slow service, despite a few instances of efficient processing.
Recent Reviews Mention...
“had to wait more than half hour for truck.”
“they forgot to call to let me know about the issue.”
“made me wait in a long line”
3. Affordability
3.31/10
Nationwide Average: 7.69/10
Collegeboxes at U-Haul Moving & Storage at Mass Ave Boston faces significant criticism for hidden fees, misleading prices, and overall perceived overcharging, despite a few mentions of reasonable pricing.
Recent Reviews Mention...
“reasonable price for furniture pads but unexpected cleaning fee”
“extremely expensive due to added fees”
“had to pay MORE despite no fault of my own.”
4. Communication
2.59/10
Nationwide Average: 7.53/10
Collegeboxes at U-Haul Moving & Storage at Mass Ave Boston overwhelmingly faces critical feedback for poor customer service skills, disrespect towards customers, unresponsiveness, and a general lack of effective and friendly communication, despite a few isolated positive experiences.
Recent Reviews Mention...
“ZERO customer service skills”
“Really bad customer service.”
“someone should improve the signage and communication”
5. Stick to Prices
1.47/10
Nationwide Average: 5.99/10
Collegeboxes at U-Haul Moving & Storage at Mass Ave Boston consistently fails to maintain transparency and honesty, frequently adding unexpected charges and fees, not honoring original quotes or reservations, and engaging in practices perceived as deceptive by customers.
Recent Reviews Mention...
“added a ton of random fees at the end”
“overbooked despite advance reservation”
“reservations were not filled.”
6. Speed
5.75/10
Nationwide Average: 8.58/10
Collegeboxes at U-Haul Moving & Storage at Mass Ave Boston has received mixed reviews, with some customers praising their efficiency and quick service, while others criticized the staff for being notably slow and unproductive.
Recent Reviews Mention...
“working at an incredibly slow pace”
“employees stood around doing nothing”
“took 5 hours for hitch installation”
7. Friendliness
3.93/10
Nationwide Average: 8.91/10
Collegeboxes at U-Haul Moving & Storage at Mass Ave Boston generally receives negative feedback for staff behavior, marked by reports of rudeness, sarcasm, and unprofessionalism, despite a few accounts praising the friendliness and professionalism of some employees.
Recent Reviews Mention...
“Courtney was rude and sarcastic.”
“laughed in my face”
“young woman was rude, but the men were pleasant”
8. Will Hire Again
2.97/10
Nationwide Average: 8.18/10
Collegeboxes at U-Haul Moving & Storage at Mass Ave Boston overwhelmingly receives negative feedback, indicating a predominant unwillingness among customers to use their services again due to numerous complaints regarding service quality, attitudes, and overall negative experiences, despite a few positive outliers.
Recent Reviews Mention...
“would not hire again due to poor experience.”
“would give negative stars if possible”
“would not hire again because of bad service.”
9. Professionalism
3.03/10
Nationwide Average: 8.31/10
Collegeboxes at U-Haul Moving & Storage at Mass Ave Boston overwhelmingly received criticisms for unprofessional behavior, disorganization, rude treatment, and lack of assistance, though a few instances of professionalism and efficiency were noted.
Recent Reviews Mention...
“Courtney was unprofessional.”
“associates treating customers rudely”
“the young man at propane was polite and pleasant”
10. Conflict Handling
2.32/10
Nationwide Average: 4.07/10
Collegeboxes at U-Haul Moving & Storage at Mass Ave Boston overwhelmingly demonstrates an insufficient effort and lack of satisfactory resolution to customer issues, despite few instances of responsible actions.
Recent Reviews Mention...
“no effort to rectify the mistake was made.”
“Paid for repairs but no apology.”
“did not apologize or correct mistake”
11. Precision & Care
4.74/10
Nationwide Average: 8.01/10
Collegeboxes at U-Haul Moving & Storage at Mass Ave Boston generally fails to meet expectations, with numerous reports of damage and neglect.
Recent Reviews Mention...
“Damaged under my car and the exhaust.”
“damaged my car”
“luggage had rat feces and was damaged”
Customer Insights
Cost: $ 30.00 from 3 historical data points
Local Move Duration: 4 hours from 3 reviews
Great Crew Members
| Kayla, Shenika, Shatora | they all showed positive attitudes |
| George, Kayla | George moved things around to help, Kayla was very helpful |
| Dixon | offered to carry the tank to my car |
| Jim | Great service and professionalism |
| James Desmond | James Desmond helped personally with the truck |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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