Soft Touch Moving & Storage Co is a professional moving company with locations in Bloomington and Indianapolis. It provides local and long-distance moving services for both residential and commercial customers. Its professional movers and staff in Bloomington, IN have a combined experience of over 40 years in the business, providing top-quality services at competitive prices. Whether moving, storage, or packing, you get to have the services tailored to your needs, such as opting for a pre-move pack, full pack, or partial pack. Soft Touch Moving & Storage Co doesn’t use day labor, so you’re assured that the moving crew that shows up are full-time professional employees. Its trucks are all fully equipped with supplies and materials to speed things up and help with additional needs like disassembly and reassembly.
Soft Touch Moving & Storage Co
Ranked Top 10 Best Movers in Bloomington, IN
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Soft Touch Moving & Storage Co
Additional Cities Served: Middletown, Seymour, St. John, Vincennes, Bedford, Connersville, MartinsvilleShow More >
Moving Services
- Local Moving
- Long Distance Moving
- Commercial Moving
- Storage Solutions
- Packing Solutions
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Soft Touch Moving & Storage Co
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Soft Touch Moving & Storage Co is frequently praised for exceptional service and professional movers, although there are a few significant complaints about unprofessional behavior and inefficiency.
Recent Reviews Mention...
“recommend this company and would use Soft Touch again”
“successfully moved my piano and other heavy objects”
“worst I’ve ever used”
2. Punctuality
Nationwide Average: 8.07/10
Soft Touch Moving & Storage Co generally receives high praise for being on time and accommodating with schedules, although there are a few instances of dissatisfaction due to lack of communication and failure to show up as scheduled.
Recent Reviews Mention...
“communication was on point regarding arrival times”
“they were on time”
“Eric was very accommodating of our schedule”
3. Affordability
Nationwide Average: 7.69/10
Soft Touch Moving & Storage Co receives mixed feedback with some customers finding their services overpriced, while others praise their fair and competitive pricing, often noting transparent estimates and additional perks such as military discounts and donations.
Recent Reviews Mention...
“overpriced given the poor quality of work”
“this company apparently pays $60/hr per person”
“charged way more than expected”
4. Communication
Nationwide Average: 7.53/10
Soft Touch Moving & Storage Co generally receives praise for being responsive and helpful, particularly Eric and Monica, though there are a few instances of dissatisfaction due to rudeness, lack of responsiveness, and scheduling issues.
Recent Reviews Mention...
“manager was very rude”
“communication was on point”
“Eric was so helpful in answering all my questions”
5. Stick to Prices
Nationwide Average: 5.99/10
Soft Touch Moving & Storage Co has received mixed feedback, with some customers experiencing issues such as rudeness, unpredictability, and misinformation, while others praise the company for having no hidden costs and even coming in under the estimated amount.
Recent Reviews Mention...
“"boss" was rude and unprofessional”
“pricing felt too unpredictable”
“no hidden costs, fair and inclusive cost estimate”
6. Speed
Nationwide Average: 8.58/10
Soft Touch Moving & Storage Co generally receives high praise for fast and efficient service, although there are a few significant complaints regarding delays and slow-moving crews.
Recent Reviews Mention...
“crew was fast”
“left things to be done”
“efficient and fast”
7. Friendliness
Nationwide Average: 8.91/10
Soft Touch Moving & Storage Co generally receives high praise for its courteous and amiable crew, despite a few instances of negative feedback regarding rude behavior.
Recent Reviews Mention...
“crew was friendly and patient”
“employees were just good people”
“wonderful crew”
8. Will Hire Again
Nationwide Average: 8.18/10
Soft Touch Moving & Storage Co enjoys overwhelmingly positive feedback with numerous customers expressing a strong likelihood of using their services again, though a minority have voiced significant discontent and a refusal to rehire.
Recent Reviews Mention...
“would use Soft Touch again”
“extremely disappointed and angry”
“would highly recommend them”
9. Professionalism
Nationwide Average: 8.31/10
Soft Touch Moving & Storage Co receives mixed reviews with many customers praising the efficiency, respect, and professionalism, yet facing criticism for instances of unprofessional behavior by some team members.
Recent Reviews Mention...
“very unprofessional”
“were efficient, respectful”
“they were professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Soft Touch Moving & Storage Co shows inconsistent behavior, with some instances of resolving issues and offering compensation, but also a number of occasions where they were unresponsive or failed to take accountability for problems.
Recent Reviews Mention...
“unwilling to correct or compensate”
“part of the solution to our problem”
“did not take accountability”
11. Precision & Care
Nationwide Average: 8.01/10
Soft Touch Moving & Storage Co generally receives high praise for their careful and respectful handling of belongings, despite a few reports of damage or lost items.
Recent Reviews Mention...
“items safely stored and delivered”
“provide the right touch for moving delicate things”
“left things behind”
Customer Insights
Local Move Duration: 1.5 hours from 3 reviews
Great Crew Members
| Eric | so helpful in the coordination |
| John, Eric, Eddie Sr., Eddie Jr. | thank you shows appreciation for their help |
| Ben | fantastic job on dismantling and reassembling furniture |
| Eric,Eddie Jr,Eddie Sr | accommodating, worked hard, no items damaged |
| Donnell, Eddie, Quentin, Shane, Darnell, Daniel, Hunter, Mike, Shawn, Tw'an, Ava, Joel | Quick, efficient, patient, courteous, careful, respectful, worked hard all day |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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