Big Shoulders Moving & Storage is a licensed and insured moving company based in Wood Dale, IL. The firm is committed to providing professional moving and storage solutions, focusing on the best service, trained staff, and client satisfaction. Whether the client is searching for experienced movers serving Chicago, IL, their services can accommodate them. These services include long-distance and commercial moving, as well as packing services and advanced warehousing and storage solutions. Their facilities are climate-controlled, fireproof, and regularly cleaned. The business takes a service-oriented approach, assisting with all aspects of the moving process, from preparing quotes to providing the necessary moving supplies. The company operates as a carrier, offering direct carrier rates for moves.
Big Shoulders Moving & Storage
About Big Shoulders Moving & Storage
Additional Cities Served: Naperville, Waukegan, Arlington Heights, Bolingbrook, Evanston, Schaumburg, PalatineShow More >
Moving Services
- Long Distance Moving
- Packing Services
- Storage & Warehousing
- Commercial Moving
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Have feedback for Big Shoulders Moving & Storage?
Error. Please try again later.
Summarized Review of Big Shoulders Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Big Shoulders Moving & Storage predominantly receives high praise for its moving services, showcasing numerous satisfied customers, despite a handful of highly dissatisfied experiences.
Recent Reviews Mention...
“did an outstanding job”
“great work by movers”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
Big Shoulders Moving & Storage exhibits a mixed performance, as numerous reviews highlight their timeliness and early arrivals, though they are equally countered by complaints about late deliveries and inconsistent communication about scheduling.
Recent Reviews Mention...
“very courteous on time”
“Arrived ahead of schedule”
“showed up on time”
3. Affordability
Nationwide Average: 7.69/10
Big Shoulders Moving & Storage has polarized reviews, with many customers praising their competitive prices and transparency but a significant number expressing dissatisfaction with unexpected charges and prices considerably higher than their initial quotes.
Recent Reviews Mention...
“demanding more money than already paid”
“prices are in line with the market”
“expensive cost of living without furniture”
4. Communication
Nationwide Average: 7.53/10
Big Shoulders Moving & Storage experiences a sharp divide in customer feedback, with some praising their transparency and responsiveness, while a significant portion report severe issues ranging from no communication, poor customer service, to unresponsiveness and misinformation.
Recent Reviews Mention...
“Communicated great on loading and unloading”
“no contact, no updates, just excuses”
“Explained everything well”
5. Stick to Prices
Nationwide Average: 5.99/10
Big Shoulders Moving & Storage frequently fails to adhere to their original estimates, with numerous customers reporting significant unexpected charges and a general sentiment of dissatisfaction related to pricing reliability.
Recent Reviews Mention...
“changed the price upon arrival”
“price remain the same”
“added extra charges after the deal”
6. Speed
Nationwide Average: 8.58/10
Big Shoulders Moving & Storage generally receives high praise for their quick and efficient service, though a few customers have experienced significant delays and issues with timely delivery.
Recent Reviews Mention...
“worked very hard”
“packed and dropped everything off quickly”
“crew was quick”
7. Friendliness
Nationwide Average: 8.91/10
Big Shoulders Moving & Storage generally receives positive feedback for their polite and professional attitude, though there are notable exceptions of rudeness and poor behavior from some staff members.
Recent Reviews Mention...
“very courteous”
“Jose and Ben are amazing”
“crew was polite”
8. Will Hire Again
Nationwide Average: 8.18/10
Big Shoulders Moving & Storage enjoys mostly positive feedback with a majority of customers expressing enthusiasm about rehiring and recommending the company, despite a notable minority having had negative experiences.
Recent Reviews Mention...
“would hire again”
“would not waste time hiring again”
“recommend these movers to anyone”
9. Professionalism
Nationwide Average: 8.31/10
Big Shoulders Moving & Storage presents a mixed experience indicating high professionalism according to a majority of reviews, though countered by significant reports of unprofessional behavior and service concerns from several customers.
Recent Reviews Mention...
“did an outstanding job”
“arranged and built everything as well”
“did not complain once”
10. Conflict Handling
Nationwide Average: 4.07/10
Big Shoulders Moving & Storage overwhelmingly demonstrates a lack of effort and sincerity in addressing customer grievances and compensating for damages, despite isolated instances of commendable resolution efforts by some staff members.
Recent Reviews Mention...
“did not make a claim, expecting no resolution”
“offered me $156 for over 4k in damage”
“Ben the manager provided compensation above what I should get”
11. Precision & Care
Nationwide Average: 8.01/10
Big Shoulders Moving & Storage has received mixed feedback, with numerous complaints about damaged and mishandled items, contrasting with many positive reviews praising their careful and thorough approach to moving belongings.
Recent Reviews Mention...
“handled all items carefully”
“scratched my floor and furniture”
“protected everything”
Customer Insights
Cost: $ 4372.00 from 13 historical data points
Local Move Duration: 5 hours from 6 reviews
Interstate Move Duration: 9 days from 21 reviews
Great Crew Members
| Ervin, Andrew | incredible, packed and built everything efficiently |
| Jose, Ben | worked so hard to make sure my delivery could happen on time |
| The truck driver | the truck driver did amazing work by himself |
| Carlos, Eddie | brought everything in, and set it all up |
| Jose, Edwin, Hector | all made the move easy and efficient |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Big Shoulders Moving & Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Chicago Moving Services
Nearby Cities
