Charter Transportation, Inc. is a trusted partner and supplier to the U.S. Department of Defense within its personal property program. Founded in 2006, it specializes in military relocation services, providing high-quality and efficient moving solutions for military members and their families. Serving customers throughout the U.S., and being one of the trusted movers in Arlington Heights, IL, they offer regional, statewide, and cross-country relocations. Charter Transportation is driven by a highly experienced executive team with backgrounds in both the military and corporate relocation industries. The company is focused on delivering an exceptional level of customer service and has a stable and secure financial position, as well as an efficient pay rate to its suppliers.
Charter Transportation, Inc.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Charter Transportation, Inc.
Additional Cities Served: Schaumburg, Buffalo Grove, Elk Grove Village, Algonquin, McHenry, Vernon Hills, RoselleShow More >
Moving Services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- Commercial moving services
- Military relocation services
- Regional moving services
- Statewide moving services
- Cheap moving services
- Hourly moving services
- Packing services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Charter Transportation, Inc.
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Charter Transportation, Inc. comes highly recommended by the vast majority of reviews for their exceptional customer service, reliable transportation, and overall excellent experience, despite a few reports of dissatisfaction.
Recent Reviews Mention...
“not military friendly and poor overall experience”
“I could not be happier with the transportation provided”
“Kristen was helpful but many items were broken.”
2. Punctuality
Nationwide Average: 8.07/10
Charter Transportation, Inc. is highly regarded for its consistent on-time performance with numerous acknowledgments of drivers being early, prompt, or precisely on time, despite a few reports of lateness.
Recent Reviews Mention...
“The min-bus/shuttle drivers were punctual”
“driver arrived but refused service”
“driver was punctual”
3. Affordability
Nationwide Average: 7.69/10
Charter Transportation, Inc. is highly regarded for offering competitive, reasonable rates, and is perceived as the most cost-effective choice by customers, despite a singular concern regarding unexplained charges.
Recent Reviews Mention...
“reasonably priced and their prices can't be beat”
“prices were competitive”
“most affordable and cost-effective”
4. Communication
Nationwide Average: 7.53/10
Charter Transportation, Inc. is predominantly praised for its responsiveness, clear and accommodating communication practices, and excellent customer service, with a few isolated reports of unresponsiveness or poor communication.
Recent Reviews Mention...
“poor communication regarding claims and payment”
“Jack dealt with my many questions and changes”
“driver completely ignored me, was not communicative”
5. Stick to Prices
Nationwide Average: 5.99/10
Charter Transportation, Inc. generally receives positive feedback for their cost-effective plans that match reservations, no surprise charges, clear pricing that includes gratuity, and a reasonable cancellation policy, with only a rare mention of dissatisfaction regarding rationale for extra charges.
Recent Reviews Mention...
“issues in claims process and delayed payment”
“failed to honor the reimbursement claim”
“cost-effective plan matched reservation”
6. Speed
Nationwide Average: 8.58/10
Charter Transportation, Inc. has received mixed feedback, with some customers experiencing significant delays and others praising their quick service.
Recent Reviews Mention...
“First bus delayed causing significant timing issues.”
“quick and efficient loading up my stuff”
“worked non-stop”
7. Friendliness
Nationwide Average: 8.91/10
Charter Transportation, Inc. consistently receives praise for their accommodating, courteous, and friendly drivers and staff, with an isolated report of unprofessional behavior being the exception rather than the rule.
Recent Reviews Mention...
“Drivers were extremely accommodating”
“driver was rude and unprofessional”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Charter Transportation, Inc. overwhelmingly receives high praise and recommendations for future use, indicating a strong satisfaction among its clients.
Recent Reviews Mention...
“would not hire again due to poor experience”
“I highly recommend their services”
“won't give a damn to fix in a timely manner.”
9. Professionalism
Nationwide Average: 8.31/10
Charter Transportation, Inc. overwhelmingly receives praise for their courteous and professional conduct, despite a few instances of unprofessional behavior.
Recent Reviews Mention...
“driver's conduct was unprofessional”
“crew member mentioned negatively”
“drivers are very professional and courteous”
10. Conflict Handling
Nationwide Average: 4.07/10
Charter Transportation, Inc. shows a polarized performance where, despite some instances of lacking responsibility or effort to amend errors, they also demonstrate notable acts of flexibility, accountability, and service recovery, including personal item returns and adjustments to last-minute changes.
Recent Reviews Mention...
“unwilling to rectify or expedite claims payment”
“claims department is unresponsive.”
“did not provide service or attempt to rectify”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“items admitted as broken and apartment damaged”
“noticed a lot of broken items and missing items.”
“some items were lost and TV was broken”
Great Crew Members
| Jack | Jack partnered with my wedding planner seamlessly |
| Kristen | Kristen has been helpful from start to finish. |
| Konrad | went above and beyond, anticipating the delay |
| Kristen | Kristen has been replying back to me |
| Butch | Butch was great as a driver |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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