Located in Des Plaines, IL, Metro Loading Service has been in business for almost 30 years. They provide residential and commercial movers, in-house moving, and loading and unloading services for your ABF trailers, truck rentals, PODS, and packing materials like furniture pads to protect your belongings during the move. The insured, bonded professionals working at Metro have an average of six years of experience in the industry. They deliver fast and efficient service, even going so far as to help by moving all of the furniture out of and back into rooms during remodels or repairs. With a clear pricing structure that includes no hidden fees or charges, Metro Loading Service endeavor to ensure a stress-free transition, irrespective of the scale of your move. If you're looking for movers in Waukegan, IL or nearby, don't hesitate to explore your options.
Metro Loading Service
About Metro Loading Service
Additional Cities Served: Arlington Heights, Evanston, Palatine, Des Plaines, Mount Prospect, Glenview, BartlettShow More >
Moving Services
- Loading/unloading services for ABF Trailers
- Truck Rentals
- PODS
- In-House Moves
- Packing materials
- Residential Movers
- Commercial Movers
- In-House Moving
- Safe and Professional Movers
- Affordable Hourly Rates
Awards
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Summarized Review of Metro Loading Service
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Metro Loading Service is highly praised for its efficiency, professionalism, and excellent moving services, making it a top choice for those needing reliable movers.
Recent Reviews Mention...
“great experience with this moving company”
“excellent value and saved our backs”
“exceptional service”
2. Punctuality
Nationwide Average: 8.07/10
Metro Loading Service consistently arrives on or ahead of the scheduled time, earning them high praise from customers for their timeliness.
Recent Reviews Mention...
“they are always on time”
“they were there promptly at 9 both times”
“arrange a second crew despite delay”
3. Affordability
Nationwide Average: 7.69/10
Metro Loading Service is consistently praised for its exceptional value, offering services at a significantly lower cost than competitors, all while being deemed well worth the money by customers.
Recent Reviews Mention...
“definitely great priced”
“found them to be a very good value”
“saved over $500 compared to others”
4. Communication
Nationwide Average: 7.53/10
Metro Loading Service generally maintains a respectful and proactive approach with instances of excellent personal interaction and advance notices, though experiences of opacity and poor customer service significantly mar its record.
Recent Reviews Mention...
“excellent communication”
“timely communications”
“asked questions, positive attitude”
5. Stick to Prices
Nationwide Average: 5.99/10
Metro Loading Service generally provides precise estimates but has instances of charging for unused time.
Recent Reviews Mention...
“No hidden costs”
“Did not stick to the initial appointment setup”
“no bait and switch on their quotes”
6. Speed
Nationwide Average: 8.58/10
Metro Loading Service consistently achieves high praise for their fast, efficient service, often completing moves within minimal time frames and exceeding expectations in both speed and amount of work accomplished.
Recent Reviews Mention...
“fast ”
“shocked at how efficient they were”
“efficient”
7. Friendliness
Nationwide Average: 8.91/10
Metro Loading Service is overwhelmingly praised for its polite, professional, and amiable team members, with only one instance of negative feedback regarding phone etiquette.
Recent Reviews Mention...
“courteous and friendly”
“positive attitude, truly wanted us happy”
“very friendly ”
8. Will Hire Again
Nationwide Average: 8.18/10
Metro Loading Service overwhelmingly receives positive feedback, showing that almost all customers would strongly consider rehiring or recommending their services, despite a couple of dissenting opinions regarding their experience.
Recent Reviews Mention...
“will be using them again”
“would hire again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Metro Loading Service generally receives high praise for their work ethic and professional conduct, although a few instances of unprofessional behavior have been noted.
Recent Reviews Mention...
“professionally loaded the truck”
“awesome and professional”
“professional service”
10. Conflict Handling
Nationwide Average: 4.07/10
Metro Loading Service has shown a varied response, from swiftly addressing issues to requiring extensive follow-ups, yet demonstrates a commitment to customer satisfaction when properly motivated.
Recent Reviews Mention...
“Did not attempt to right the wrong”
“went above and beyond for scheduling issue”
“corrected mistakes when happened”
11. Precision & Care
Nationwide Average: 8.01/10
Metro Loading Service consistently demonstrates meticulous attention and effort in moving and securing items without causing any damage, emphasizing their commitment to careful and efficient service.
Recent Reviews Mention...
“took as much time and care as possible to move and place without damage”
“nothing shifted during the drive”
“took very good care of our belongings”
Customer Insights
Local Move Duration: 3 hours from 7 reviews
Great Crew Members
| John | John and his crew rock |
| John | fantastic job packing, arranged help despite delay |
| Alex | super nice and professional throughout the whole process |
| John, Juan, Hess, Liam | John gave very helpful tips, great teamwork by all |
| Alex, Juan, Carlos | Alex a true superstar. Juan and Carlos were absolutely amazing |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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