Big O Moving & Storage Inc is a professional moving company that has been providing local and long-distance moving services for over 30 years. As one of the movers in Chicago, IL, the company offers residential, commercial, and employee relocation services, meeting personal and economical needs of each client with a customized approach. They also offer freight services nationwide and have the capacity to move anything from 1,500 to 150,000 square feet of commercial property. They prioritize assisting their clients through the moving process, offering on-site visits to assess needs, and providing affordable and economical service rates. The company is licensed and insured, ensuring a reliable and secure moving experience.
Big O Moving & Storage Inc
About Big O Moving & Storage Inc
Additional Cities Served: Oak Lawn, Calumet City, Chicago Heights, East Chicago, Harvey, Blue Island, DoltonShow More >
Moving Services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- Small moving services
- Last-minute moving services
- Hourly moving services
- Packing services
- Storage services
- Commercial moving services
- Freight services
Illinois Moving License
Pending
Last Checked: 01/21/22Have feedback for Big O Moving & Storage Inc?
Error. Please try again later.
Summarized Review of Big O Moving & Storage Inc
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
4.17/10
Nationwide Average: 8.44/10
Big O Moving & Storage Inc receives predominantly negative feedback for issues like unprofessionalism and damaged goods, but it also has a handful of highly positive reviews praising its service and professionalism.
Recent Reviews Mention...
“destroyed some of my furniture”
“Complained and broke items”
“bad experience with the service overall”
2. Punctuality
3.36/10
Nationwide Average: 8.07/10
Big O Moving & Storage Inc generally fails to arrive on time, with numerous reports of significant delays, despite a couple of instances where they were punctual.
Recent Reviews Mention...
“got to my home on time”
“Late”
“Drivers were early”
3. Affordability
4.75/10
Nationwide Average: 7.69/10
Big O Moving & Storage Inc has received mixed feedback, with several customers finding their prices too high or reporting costs exceeding initial quotes, though a few did find their pricing reasonable or fair.
Recent Reviews Mention...
“cost more than promised”
“quote was very reasonable”
“fair prices”
4. Communication
3.24/10
Nationwide Average: 7.53/10
Big O Moving & Storage Inc generally receives negative feedback for their communication skills, with numerous reports of unprofessionalism, lack of responsiveness, and poor customer service, although there are a few positive mentions regarding detailed attention and care.
Recent Reviews Mention...
“refused to address my concerns”
“poor communication from the supervisor and staff”
“Very detailed oriented & interpersonal skills”
5. Stick to Prices
2.48/10
Nationwide Average: 5.99/10
Big O Moving & Storage Inc consistently fails to uphold their initial price quotes, often attempting to charge significantly more than initially agreed upon.
Recent Reviews Mention...
“price increased from quoted”
“implied movers did not stick to quoted prices”
“quoted one price, driver tried charging 3x more”
6. Speed
4/10
Nationwide Average: 8.58/10
Big O Moving & Storage Inc is overwhelmingly criticized for being extremely slow, lacking in urgency, and taking an excessively long time for moves, despite one outlier of satisfaction.
Recent Reviews Mention...
“got my 4 bed home moved in a day”
“very slow mover”
“intentionally moved slow”
7. Friendliness
6.37/10
Nationwide Average: 8.91/10
Big O Moving & Storage Inc has received mixed reviews, with some customers praising the courteous crew and nice movers, while others complained about a disrespectful attitude and unprofessional behavior.
Recent Reviews Mention...
“Complained whole time”
“sent out a friendly and courteous crew”
“unhappy with the crew's attitude and response”
8. Will Hire Again
3.83/10
Nationwide Average: 8.18/10
Big O Moving & Storage Inc has overwhelmingly negative feedback, with most customers explicitly stating they would not hire or recommend the company for future moves.
Recent Reviews Mention...
“wouldn't recommend them to anyone”
“would not hire again due to poor experience”
“recommend this company and would hire again”
9. Professionalism
3.07/10
Nationwide Average: 8.31/10
Big O Moving & Storage Inc is overwhelmingly regarded as unprofessional by customers, with complaints ranging from disrespect and mishandling of items to inebriation and refusal to follow Covid protocols.
Recent Reviews Mention...
“no respect for company implies unprofessional behavior”
“Unprofessional behavior, complaining, and mishandling of items”
“they were very professional”
10. Conflict Handling
1.71/10
Nationwide Average: 4.07/10
Big O Moving & Storage Inc overwhelmingly displayed a lackluster response and reluctance to address and resolve customer grievances, save for a singular positive account of exceptional service by an employee named Angela.
Recent Reviews Mention...
“didn't get as much as an apology”
“did not respond about my broken item”
“the supervisor said there's nothing she could do”
11. Precision & Care
2.82/10
Nationwide Average: 8.01/10
Big O Moving & Storage Inc appears to struggle significantly, with numerous reports of damage to furniture, electronics, and personal belongings, despite a couple of instances where items were moved without issue.
Recent Reviews Mention...
“no respect for neighborhood shows lack of care”
“destroyed some of my furniture”
“Broke nightstand, improper reassembly of furniture”
Customer Insights
Cost: $ 462.00 from 4 historical data points
Great Crew Members
| Angela, Phyllis, Sheila | didn't follow up or resolve the issue |
| Angela | went above and beyond to make sure I was taken care of |
| Angie | poor phone etiquette |
| unnamed younger driver | younger driver was good |
| Odis | spoke directly to rectify issues |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Big O Moving & Storage Inc
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Chicago Moving Services
Nearby Cities
