Compass Self Storage is a nationwide moving and storage company based in Cleveland, Ohio. They offer a range of storage solutions, including personal storage, business storage, boat and RV storage, and pharmaceutical storage. Their facilities provide various features, such as climate-controlled units, indoor units, secure entry access, and contactless rentals. Compass Self Storage distinguishes itself from other moving companies by acting as a storage concierge service, providing packing and moving supplies, arranging truck rentals, and contacting movers in McDonough, GA on behalf of their customers. Their top priority is customer satisfaction, with multiple locations across the United States to cater to various needs.
Compass Self Storage
Moving Services
- Truck Rental
- Packing Supplies
- Contact Moving Services on your behalf
- Personal Storage
- Business Storage
- Boat & RV Storage
- Climate Controlled Units
- Boxes & Moving Supplies
- Digital Surveillance
- Month to Month Leases
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.35/10
Nationwide Average: 8.44/10
Compass Self Storage receives glowing reviews for their excellent customer service, efficient and smooth process, and professionalism, with an overwhelmingly positive response from customers.
Recent Reviews Mention...
“Amazing service”
“Great experience!!!”
“great service”
2. Affordability
6.36/10
Nationwide Average: 7.69/10
Compass Self Storage receives mixed reviews, with many customers finding their prices reasonable and well-priced, while a significant number express dissatisfaction due to unexpected rate increases and additional fees, making it very expensive for them.
Recent Reviews Mention...
“the prices are reasonable”
“best prices”
“reasonable pricing”
3. Communication
9.31/10
Nationwide Average: 7.53/10
Compass Self Storage consistently receives praise for their informative, efficient, and exceptionally friendly customer service, though there are a few mentions of communication issues related to callbacks and refunds.
Recent Reviews Mention...
“very informative”
“5 STARS customer experience and fast very professionally”
“staff's outstanding customer service skills”
4. Stick to Prices
1.82/10
Nationwide Average: 5.99/10
Compass Self Storage has consistently failed, with customers reporting problems such as being charged for incomplete services, unexpected price increases, and unauthorized contractual changes.
Recent Reviews Mention...
“charged even without service being completed”
“raised the price on my unit unexpectedly”
“quoted something they didn't have”
5. Speed
9.17/10
Nationwide Average: 8.58/10
Compass Self Storage consistently delivers fast, easy, and efficient service, ensuring customers experience quick and hassle-free moves.
Recent Reviews Mention...
“Trevor got us in and out fast”
“Fast and easy process”
“Fast service”
6. Friendliness
9.82/10
Nationwide Average: 8.91/10
Compass Self Storage consistently receives high praise for its enthusiastic, respectful, and professional staff, notably highlighting individuals such as Heather and Trevor for their exceptional customer service and helpfulness.
Recent Reviews Mention...
“enthusiastic”
“very respectful”
“Heather was amazing and very knowledgeable”
7. Will Hire Again
8.6/10
Nationwide Average: 8.18/10
Compass Self Storage overwhelmingly receives positive endorsements for repeat business, notwithstanding a few dissatisfied voices.
Recent Reviews Mention...
“Great experience!!!”
“would hire again”
“great experience is priceless”
8. Professionalism
9.34/10
Nationwide Average: 8.31/10
Compass Self Storage consistently demonstrates high levels of professionalism, knowledge, and courteous service, with only a singular mention of unprofessionalism which seems to be an outlier amidst overwhelming positive feedback.
Recent Reviews Mention...
“very professionally”
“conducted herself professionally”
“very professional”
9. Conflict Handling
2.18/10
Nationwide Average: 4.07/10
Compass Self Storage displays a significant lack of commitment to addressing and resolving customer complaints, apart from an isolated instance of commendable service by an individual named Trevor.
Recent Reviews Mention...
“did not rectify the situation with the refund”
“they wouldn't reimburse for water-damaged items”
“promised to work on the issue but didn't follow up”
Great Crew Members
| Charles | Excellent customer service, truly a good person |
| Heather | Heather was amazing and very knowledgeable |
| Heather | best with her assistance and help, love the energy and smile |
| Heather | Heather assisted me and was very helpful |
| Heather | Being a driver she made accommodations for me |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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