PODS Moving & Storage, initially known as Portable on Demand Storage, revolutionized the moving and storage industry almost 25 years ago by introducing the concept of portable storage containers. The service offers flexible solutions tailored to the unique needs of customers, making PODS an industry leader especially in long-distance moves. Their services include providing multiple container sizes, packing supplies, connections to trusted local labor providers, and even car shipping. They also offer on-site storage and storage at their 245+ secure facilities. They've successfully completed over 6 million moves, including over 1.5 million long-distance ones, serving across the U.S., Canada, Australia, and the United Kingdom. If you are looking for a variety of moving options, check out this comprehensive list of Atlanta, GA movers.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: South Fulton, Brookhaven, East Point, Forest Park, Fairburn, College Park, LovejoyShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move-In Services
- Safely Ship Your Vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed feedback, with numerous customers expressing severe dissatisfaction regarding service, delivery issues, and damaged property, while a notable portion highlight excellent service, professionalism, and smooth moving experiences.
Recent Reviews Mention...
“had to call 9 times with multiple rescheduled times, no service provided”
“Moved 1200 sq ft office furniture without any complaints”
“Overall experience was GOOD”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage frequently struggles with timeliness, as numerous customers report significant delays and lack of communication regarding delivery and pick-up times.
Recent Reviews Mention...
“multiple rescheduled delivery times, never showed up”
“Delivery was on time and driver called prior”
“Pod was picked up 2 days late”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage has received mixed but primarily negative feedback, highlighting issues like hidden fees, charges for undelivered services, and overall high costs, though some find value in its convenience and consider it affordable compared to full-service movers.
Recent Reviews Mention...
“charged $600 for no service”
“Charged twice for storage facility”
“experienced a waste of money”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage generally struggles with effective customer service and clear updates, leading to widespread frustration and dissatisfaction among its clients.
Recent Reviews Mention...
“had to call 9 times, no effective communication”
“customer service doesn't understand English well”
“Requests for corrections were ignored”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage generally fails to maintain the promised costs, leading to numerous complaints of overcharging, hidden fees, and financial misrepresentations from customers.
Recent Reviews Mention...
“quoted times for delivery kept changing”
“process was easy and stress-free”
“Charged again instead of compensation”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage predominantly receives criticism for delays and inefficient service, despite a few reports of quick and efficient operations.
Recent Reviews Mention...
“no service provided, entire day wasted”
“Delivery and set up were quick”
“pod arrived 10 days late”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage exhibits a mixed sentiment where numerous customers praise the staff as friendly and professional, yet a significant count also describes encounters with rude or unhelpful service, indicating variability in their customer service experiences.
Recent Reviews Mention...
“very rude customer service”
“agents were not kind”
“She was so friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives mostly negative feedback, with a significant number of customers stating they would not hire or recommend the company again, despite a few positive exceptions.
Recent Reviews Mention...
“definitely would not hire again”
“would not hire again due to customer service issues”
“would definitely use again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed reviews with some customers appreciating the professional and skilled service while others criticize the lack of professionalism and accountability across various interactions.
Recent Reviews Mention...
“professional and skilled”
“no professionalism in handling the claim”
“staff conducted themselves professionally”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage has overwhelmingly negative feedback, primarily characterized by a lack of responsibility, poor problem resolution, and general unresponsiveness to customers' complaints and damage claims.
Recent Reviews Mention...
“did not deliver the pod as agreed”
“Request for corrections ignored and billed again”
“finally refunded my money after months”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage often fails to protect belongings from damage, resulting in numerous reports of mishandling including water damage, lost items, and physical damage to both the contents and the storage containers themselves.
Recent Reviews Mention...
“water damage from a leaking POD”
“boxes strewn all over and items were broken”
“pod arrived damaged with a roof missing”
Customer Insights
Cost: $ 1911.00 from 15 historical data points
Interstate Move Duration: 8 days from 6 reviews
Great Crew Members
| Driver | Driver was great |
| Kenyatta | amazing job, very friendly and professional |
| Luke | Luke was wonderful and helpful |
| Bell Hops | the recommended mover was fantastic |
| Maria | Maria was helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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