Tmm
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
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Summarized Review of Tmm
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Tmm receives highly polarized reviews, with a mix of customers experiencing exceptional service and others encountering significant issues.
Recent Reviews Mention...
“items lost”
“terrible service overall ”
“they destroyed many household goods”
2. Punctuality
Nationwide Average: 8.07/10
Tmm generally receives high praise for being on time, although there are a few significant complaints about delays.
Recent Reviews Mention...
“they were incredibly late ”
“not punctual as complained about”
“started moving things late”
3. Affordability
Nationwide Average: 7.69/10
Tmm has highly polarized feedback, with customers either finding it extremely cost-effective and providing great value or completely unaffordable and problematic.
Recent Reviews Mention...
“not affordable at all ”
“extremely expensive considering the missing items”
“”
4. Communication
Nationwide Average: 7.53/10
Tmm exhibits a highly polarized experience with some customers praising exceptional, consistent, and proactive communication, while others criticize significant lapses and poor customer service responsiveness.
Recent Reviews Mention...
“poor communication throughout ”
“poor customer service response”
“no communication about missing items”
5. Stick to Prices
Nationwide Average: 5.99/10
Tmm appears to be highly inconsistent, with customers experiencing either excellent adherence to quoted prices or facing significant issues such as unexpected price increases and inaccurate estimates.
Recent Reviews Mention...
“price increased unexpectedly ”
“complaint about pricing and lies”
“changed the price drastically”
6. Speed
Nationwide Average: 8.58/10
Tmm consistently delivers quick and efficient service despite a few isolated incidents of delays.
Recent Reviews Mention...
“moving process was extremely slow ”
“slow to complete the move”
“move was very slow”
7. Friendliness
Nationwide Average: 8.91/10
Tmm is overwhelmingly praised for its professional, polite, and exceptionally friendly staff, despite a few instances of negative experiences.
Recent Reviews Mention...
“staff was unfriendly ”
“rude interactions described”
“crew was unfriendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Tmm has a highly polarized customer base, with many customers strongly recommending their services and expressing a desire to rehire, while a significant number report extremely negative experiences and would not consider hiring them again.
Recent Reviews Mention...
“lost several items and forged signature”
“would never hire again ”
“definitely would not hire again”
9. Professionalism
Nationwide Average: 8.31/10
Tmm generally receives high praise for being extremely professional, courteous, and thorough, though there are occasional concerns about unprofessional behavior and poor customer service.
Recent Reviews Mention...
“forged signature ”
“unprofessional crew ”
“unprofessional conduct noted”
10. Conflict Handling
Nationwide Average: 4.07/10
Tmm generally receives highly polarized feedback, with many customers reporting significant dissatisfaction with the company's efforts to address and rectify issues, while a minority of experiences highlight exceptional responsiveness and resolution.
Recent Reviews Mention...
“didn’t acknowledge concerns”
“did nothing to resolve the issues ”
“they are trying to avoid paying damages”
11. Precision & Care
Nationwide Average: 8.01/10
Tmm receives mixed reviews with many customers praising their careful and professional service, while others report significant issues with lost or damaged items.
Recent Reviews Mention...
“broken desk and TV”
“they completely destroyed many items”
“various items damaged ”
Customer Insights
Interstate Move Duration: 6 days from 22 reviews
Great Crew Members
| Jason | thanked for getting answers to my requests |
| Rebecca | Rebecca was helpful throughout the entire process |
| Ron | Ron showed exceptional kindness and professionalism |
| TMM | thank you for everything TMM |
| Ken | Ken and crew were awesome |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Jacksonville Moving Services
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