Founded in 2003 in South Jacksonville Beach, the family-owned and operated Smooth Moves performs local, statewide, and nationwide relocations. It helps homeowners, businesses, employees, military families, students, and seniors by providing strategic end-to-end moving plans. It also offers moving services based on your specific needs, such as packing and unpacking, loading and unloading, space decluttering, and on-time deliveries. As one of experienced movers serving Jacksonville, FL, equipped with years of experience and the right tools and trucks, its honest, competent, and expert team make moves quick, simple, and hassle-free. From the moment you make the call, Smooth Moves promises outstanding customer service and a smooth-sailing transition to your new destination.
Smooth Moves
Ranked Top 10 Best Movers in Jacksonville, FL
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Smooth Moves
Additional Cities Served: Jacksonville Beach, St. Marys, St. Augustine, Atlantic Beach, Fernandina Beach, Jesup, Palm BeachShow More >
Moving Services
- Local Moving
- Long Distance Moving
- Military Moving
- Senior Adult Moving
- Commercial Moving
- Corporate Relocation
- Delivery Transporting
- Packing
- Loading/Uploading
- Organizing/Decluttering
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Smooth Moves
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Smooth Moves consistently receives high praise for exceptional service, professionalism, efficiency, and a team that delivers smooth and satisfactory moving experiences, although there are isolated reports of incidents that detracted from their usual standard.
Recent Reviews Mention...
“move was perfect”
“Everything went smooth, outstanding job”
“exceptional experience with Smooth Moves”
2. Punctuality
Nationwide Average: 8.07/10
Smooth Moves consistently demonstrates remarkable timeliness with numerous statements praising their on-time arrivals and promptness, despite one mention of a minor delay and another of a lack of communication regarding a scheduling issue.
Recent Reviews Mention...
“punctual”
“showed up on time”
“Punctual as mentioned in the review”
3. Affordability
Nationwide Average: 7.69/10
Smooth Moves consistently receives high praise for offering reasonable, economical, and surprisingly fair pricing, with many customers appreciating the great value for money and cost-effective services they provide.
Recent Reviews Mention...
“reasonable price”
“had the best price and price wasn't really a factor”
“affordable”
4. Communication
Nationwide Average: 7.53/10
Smooth Moves generally receives high praise for outstanding customer service, superb communicative practices from booking to moving, and exceptional responsiveness, despite a few isolated reports of communication lapses.
Recent Reviews Mention...
“Complimented on communication”
“Owner personally re-scheduled promptly”
“asked about every piece of furniture”
5. Stick to Prices
Nationwide Average: 5.99/10
Smooth Moves generally adheres to its original quotes with customers praising their honesty and upfront pricing, although there was a minor hiccup requiring a reminder about payment terms.
Recent Reviews Mention...
“had to remind movers about payment terms in contract”
“this was the first quote we got and the only one we needed”
“Finished within my quoted amount of time”
6. Speed
Nationwide Average: 8.58/10
Smooth Moves is consistently praised for their quick, efficient, and professional service, ensuring moves are completed in a timely and careful manner, apart from one instance of dissatisfaction regarding the handling of boxes.
Recent Reviews Mention...
“hard working and efficient”
“quick yet careful with furniture”
“So fast during the move”
7. Friendliness
Nationwide Average: 8.91/10
Smooth Moves consistently receives praise for their polite, courteous, and personable staff, who are often described as going above and beyond, with only an isolated incident of rudeness mentioned.
Recent Reviews Mention...
“friendly”
“Described as courteous which indicates friendliness”
“Cary, Austin, and Joe were so pleasant to work with”
8. Will Hire Again
Nationwide Average: 8.18/10
Smooth Moves overwhelmingly enjoys positive testimonials with customers expressing high intentions of repeat business and strong recommendations, though there is a rare instance of dissatisfaction noted.
Recent Reviews Mention...
“would hire again”
“highly recommend them and would hire again”
“HIGHLY recommend this company”
9. Professionalism
Nationwide Average: 8.31/10
Smooth Moves generally receives praise for their professional conduct, with many customers noting the crew’s courteous, respectful, and hardworking nature, despite two isolated complaints about unprofessional behavior.
Recent Reviews Mention...
“crew were professional”
“Overall experience described as professional”
“Professional behavior was noted”
10. Conflict Handling
Nationwide Average: 4.07/10
Smooth Moves shows mixed responses, with several customers praising the company's sincere apologies and corrective actions but others criticizing their lack of responsiveness and refusal to resolve issues such as theft, damage, and service missteps.
Recent Reviews Mention...
“Owner sincerely apologized and remedied situation”
“didn't care about resolving the theft and damage”
“they know how to handle the unexpected”
11. Precision & Care
Nationwide Average: 8.01/10
Smooth Moves consistently receives high praise for their professional and careful approach to moving belongings, though there are rare instances of negative feedback regarding damaged or mishandled items.
Recent Reviews Mention...
“handled everything with care”
“careful with furniture”
“treated our belongings with care”
Customer Insights
Local Move Duration: 3.25 hours from 12 reviews
Great Crew Members
| Howard, | can’t say enough about how great Howard was |
| Cary, Austin, Joe | were efficient and pleasant to work with |
| Tye, Nate | easy and pleasurable to work with |
| Cary, Ethan | Both were amazing and efficient |
| Joe, Ty, Nate | have been with him for many years, handled items with care, kind and respectful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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