Storage Squad, a moving and storage company specifically aimed at students, was founded in Ithaca, NY in 2011 by Cornell students looking to simplify college moving and storage. Over a decade later, the company has extended its services to over 40 schools across more than 15 states. In 2020, they became part of the 1-800-PACK-RAT & Zippy Shell Moving & Storage Made Simple family. Among their offerings are free packing materials, pick-up, and delivery, all insured. Committed to quality service, affordability, and easing the moving process for students, Storage Squad ensures reduced congestion near campuses and less stressful move-in/out experiences. For those looking for more moving services options in the city, you might want to check the movers in Washington DC, DC.
Storage Squad - Washington DC
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Storage Squad - Washington DC
Additional Cities Served: Washington
Moving Services
- Cheap moving services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- Small moving services
- Piano moving services
- Appliance moving services
- Last-minute moving services
- Furniture moving services
- Hourly moving services
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Summarized Review of Storage Squad - Washington DC
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Storage Squad - Washington DC receives mixed reviews, with numerous customers expressing dissatisfaction over customer service and pricing, yet others praising its convenience, professionalism, and affordability for college students.
Recent Reviews Mention...
“Poor customer service and non-transparent pricing”
“NO CUSTOMER SERVICE implies poor service experience”
“DO NOT USE THIS SERVICE”
2. Punctuality
Nationwide Average: 8.07/10
Storage Squad - Washington DC has displayed a concerning inconsistency, with numerous reports of late arrivals and unmet pick-up times, although a few instances of timely service were noted.
Recent Reviews Mention...
“no notice in advance, items late”
“they arrived four hours late”
“they still haven’t delivered my things”
3. Affordability
Nationwide Average: 7.69/10
Storage Squad - Washington DC receives mixed reviews, with numerous customers finding their services reasonably priced and affordable for college students, while others criticize the company for being expensive and having outrageous fees.
Recent Reviews Mention...
“turned out to be more expensive”
“mentioned "Very expensive!"”
“insane storage costs”
4. Communication
Nationwide Average: 7.53/10
Storage Squad - Washington DC overwhelmingly faces criticism for issues like rude staff, unanswered emails, and poor customer service, although a few instances of positive feedback highlight responsive and communicative interactions.
Recent Reviews Mention...
“the staff on the phone are rude and hang up”
“emails not answered, hours on hold”
“Poor customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
Storage Squad - Washington DC has largely been criticized for non-transparent pricing, extra fees, and inconsistency, despite some flexibility regarding appointment changes.
Recent Reviews Mention...
“non-transparent pricing and extra fees”
“had to show proof to get quoted price”
“didn't stick to quoted prices”
6. Speed
Nationwide Average: 8.58/10
Storage Squad - Washington DC has received mixed reviews, with complaints about delays and undelivered items, yet also praised for efficiency and quick service once the moving process began.
Recent Reviews Mention...
“delivery date came and went without update”
“had to wait four hours”
“They still haven't delivered.”
7. Friendliness
Nationwide Average: 8.91/10
Storage Squad - Washington DC has received mostly negative feedback regarding their customer service, although there are a few instances of positive experiences highlighting friendly movers and personnel.
Recent Reviews Mention...
“staff on the phone are rude”
“horribly rude customer service person”
“worst company I've ever had the misfortune of dealing with”
8. Will Hire Again
Nationwide Average: 8.18/10
Storage Squad - Washington DC faces significant customer reluctance and dissatisfaction, although a few customers express repeat satisfaction and recommendations.
Recent Reviews Mention...
“will share our true experience to prevent others”
“experience was stressful and disappointing”
“would not hire them again”
9. Professionalism
Nationwide Average: 8.31/10
Storage Squad - Washington DC experiences mixed reviews with numerous clients criticizing the lack of professionalism, poor management, and rude behavior, counterbalanced by a segment of customers praising the crew's helpfulness, understanding, and effective service.
Recent Reviews Mention...
“the supervisor/manager is never available”
“customer service is using the same generic response”
“conducted themselves very professionally”
10. Conflict Handling
Nationwide Average: 4.07/10
Storage Squad - Washington DC has shown poor customer service and a general lack of responsiveness, with rare exceptions where higher management becomes involved.
Recent Reviews Mention...
“no apology or explanation for the delay”
“president was responsive after being contacted”
“mixed up belongings and placed irremovable stickers”
11. Precision & Care
Nationwide Average: 8.01/10
Storage Squad - Washington DC has been criticized for lost and damaged items, and for not issuing refunds for missing boxes.
Recent Reviews Mention...
“damaged just about every other item”
“all of my items were packed, unbroken”
“items broken and poorly packed”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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