Collegeboxes, a division of U-Haul, was founded in 1999 at Duke University by students and has since served thousands of students nationwide with their moving requirements. The company specializes in full-service storage and shipping catering specifically to the needs of students and schools. Their services include in-room pickup and delivery for students needing items shipped or stored. Along with reducing campus congestion on move-in day and decreasing mailroom shipments, they also focus on sustainability, using reusable moving boxes and making efforts to reduce CO2 emissions. Collegeboxes' mission is to provide a seamless moving experience for students, amidst a bevy of trusted Washington DC, DC relocation experts.
Collegeboxes at U-Haul Moving & Storage of Capitol Hill
Collegeboxes at U-Haul Moving & Storage of Capitol Hill
based on 306+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Collegeboxes at U-Haul Moving & Storage of Capitol Hill
Moving Services
- College Moving
- Student Shipping
- Full-service Storage
- In-room pickup and delivery
- Move-in Assistance
- Move-out Assistance
- Reusable Moving Boxes Service
- Sustainability-moving Services
- Reduced CO2 Emissions Service
- Back-to-School Shipment Service
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Summarized Review of Collegeboxes at U-Haul Moving & Storage of Capitol Hill
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.8/10
Nationwide Average: 8.44/10
Collegeboxes at U-Haul Moving & Storage of Capitol Hill presents a divisive experience with a notable number of highly dissatisfied customers alongside a significant portion of highly satisfied ones, reflecting inconsistency in their service quality.
Recent Reviews Mention...
“unprofessional rude staff”
“I would give them a zero if I could!”
“they picked up right away and provided a truck expediently”
2. Punctuality
5.23/10
Nationwide Average: 8.07/10
Collegeboxes at U-Haul Moving & Storage of Capitol Hill receives mixed feedback, with several customers experiencing delays and long waits, though some praise their flexibility and timely service.
Recent Reviews Mention...
“provided a truck on short notice within 2.5 hours”
“changed my pick-up time and had to wait 1.5 hours”
“didn't start on time”
3. Affordability
4.81/10
Nationwide Average: 7.69/10
Collegeboxes at U-Haul Moving & Storage of Capitol Hill has received mixed feedback, with most customers experiencing higher than expected charges, although one customer mentioned being able to book at usual rates despite a last-minute reservation.
Recent Reviews Mention...
“I paid 3x the price for another truck”
“booked at usual rates despite last minute”
“Billed $205 instead of advertised $19.95/day.”
4. Communication
5.61/10
Nationwide Average: 7.53/10
Collegeboxes at U-Haul Moving & Storage of Capitol Hill has received mixed feedback with numerous customers expressing dissatisfaction related to rudeness, unresponsiveness, and lack of customer service, countered by several glowing reviews praising the efficiency, helpfulness, and friendliness of the staff.
Recent Reviews Mention...
“nonexistent management to discuss problems”
“they were rudely unhelpful and put me on hold”
“lack of customer service”
5. Stick to Prices
3.4/10
Nationwide Average: 5.99/10
Collegeboxes at U-Haul Moving & Storage of Capitol Hill has a predominantly negative reception due to multiple instances of unexpected charges, billing discrepancies, and lack of adherence to initial quotes, despite a few positive experiences regarding refunds and clear estimates.
Recent Reviews Mention...
“they lied about the gas tank level”
“they will absolutely try to stick you with some nonsense damage”
“system down and couldn't process payment”
6. Speed
6.05/10
Nationwide Average: 8.58/10
Collegeboxes at U-Haul Moving & Storage of Capitol Hill receives mixed reviews, with several customers highlighting extremely quick and efficient service, while others criticize it for being overly slow and time-consuming.
Recent Reviews Mention...
“Made moving incredibly time-consuming.”
“workers move slow as hell”
“Not very efficient for customers.”
7. Friendliness
7.21/10
Nationwide Average: 8.91/10
Collegeboxes at U-Haul Moving & Storage of Capitol Hill demonstrates a strong positive sentiment towards their conduct, with many customers highlighting the staff's politeness and helpfulness, despite a few instances of reported rudeness and poor customer service.
Recent Reviews Mention...
“rude staff”
“I've been treated so rudely”
“staff did not take things seriously”
8. Will Hire Again
4.96/10
Nationwide Average: 8.18/10
Collegeboxes at U-Haul Moving & Storage of Capitol Hill has a mix of strong opinions, with numerous customers expressing dissatisfaction and vowing not to return due to various negative experiences, while a notable number of others praise the service highly, indicating they would definitely use the service again.
Recent Reviews Mention...
“would not hire again due to rudeness and unprofessionalism”
“would rather walk than use this service again”
“recommend not using this location”
9. Professionalism
5.26/10
Nationwide Average: 8.31/10
Collegeboxes at U-Haul Moving & Storage of Capitol Hill receives mixed reviews, with negative feedback highlighting staff's poor conduct, negligence, and lack of attentiveness, while positive remarks commend the team's efficiency, courtesy, and professionalism.
Recent Reviews Mention...
“staff conducted themselves poorly”
“refused to answer questions and not attentive”
“staff was irresponsible and negligent”
10. Conflict Handling
3.69/10
Nationwide Average: 4.07/10
Collegeboxes at U-Haul Moving & Storage of Capitol Hill shows a mixed response, with several customers highlighting a lack of effort to address issues, yet some experiences indicate a commendable effort to rectify problems and ensure customer satisfaction.
Recent Reviews Mention...
“dismissed any chance to resolve a problem”
“refused to address the rodent issue”
“insurer is quibbling over the claim.”
11. Precision & Care
5.03/10
Nationwide Average: 8.01/10
Collegeboxes at U-Haul Moving & Storage of Capitol Hill seems to struggle significantly, with numerous complaints about damages and infestations, despite isolated instances of satisfactory service.
Recent Reviews Mention...
“silicate dust covered and damaged my items.”
“things had dangerous mice excrement and pee”
“cockroaches all over and inside my boxes”
Great Crew Members
| Chris, Robyn, Tiffany | helped with boxes, were very nice and friendly. |
| Vincent | Vincent upgraded me for free and worked around my schedule |
| Pat C. | Pat's exceptional management reflected well on the staff |
| Patrice | Patrice runs a clean operation and is results oriented |
| Tiffany | Tiffany was wonderful and gracious |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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