1-800-PACK-RAT Moving and Storage is a moving company that offers diverse services including local and long-distance moving, on-site storage, and secure warehouse solutions. Their services are geared towards making moving and storage simple and hassle-free for customers. If you're looking for movers in Aurora, CO, it's worth considering their services. They provide all-steel, weatherproof, portable storage and moving containers for secure transport or storage of items, and offer both short- and long-term storage options. The company emphasizes customer service and the security of customers' belongings as their top priorities. They also have business solutions designed to help businesses save time and money. Despite the unsuccessful requests to the Services and About Us pages, useful information was obtained from the homepage.
1-800-PACK-RAT Moving and Storage
Moving Services
- Long-Distance Moving Solutions
- Local Moving Solutions
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Containers
- Business Solutions
- Moving Containers
- Storage Facility Locations
- Residential Solutions
- Portable Storage Containers
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage is overwhelmingly criticized for poor customer service, horrendous experiences, and failure to meet expectations, with only a handful of customers reporting satisfaction.
Recent Reviews Mention...
“Fees, on hidden fees, nickel and dime you”
“Pack-Rat moving services ensured a smooth move”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage overwhelmingly receives negative feedback for their inconsistent and often delayed delivery and pickup services, despite a few instances of satisfaction.
Recent Reviews Mention...
“Some drivers did call before arriving, some didn't”
“they failed to pick up my storage container as scheduled”
“they missed their delivery day without proper care.”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage has mixed reviews, with significant concerns about being charged more than expected despite some customers finding them to be a cheaper option.
Recent Reviews Mention...
“Prices seem lower in the beginning but will get you in the end”
“they charged me for a service not rendered”
“not worth the money at all”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage overwhelmingly receives negative feedback, with numerous instances of poor customer service, extraordinary wait times, lack of responsiveness, and a general failure to effectively communicate or provide reliable information, despite a few positive experiences noted.
Recent Reviews Mention...
“Lady hung up on me, leaving us scrambling”
“horrible customer service”
“no response to emails or calls”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage overwhelmingly disappoints customers with numerous reports of unexpected charges and not honoring initial quotes, despite a rare report of satisfaction.
Recent Reviews Mention...
“Charged extra than originally quoted”
“do not uphold "insurance" claims”
“charged me despite not providing the service”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage generally receives negative feedback due to repeated delays in delivery and pickup, with an isolated mention of rapid pickup not mitigating overall discontent with timing and urgency.
Recent Reviews Mention...
“containers still not delivered, causing delays”
“delayed drop-off and pick-up without communication”
“quick to deliver”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage experiences vary significantly, receiving praise for professionalism and kindness by many, yet others describe encounters as rude or annoying, indicating inconsistencies in customer service interactions.
Recent Reviews Mention...
“Driver very rudely threatened to leave”
“The team was friendly”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage overwhelmingly receives negative feedback, with most customers expressing strong dissatisfaction and a preference to either use alternative services or actively advise against hiring the company again, although a very small number of reviews are positive and recommend its services.
Recent Reviews Mention...
“would not hire again due to negative experience”
“would definitely not hire again”
“I highly recommend their services”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage consistently exhibits a lack of professionalism and helpfulness, with many customers experiencing rudeness, unresponsiveness, and overall poor customer service, despite a single report of high standards by the moving crew.
Recent Reviews Mention...
“Unprofessional behavior from drivers and staff”
“complete lack of professionalism”
“team worked tirelessly and with attention to detail”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage overwhelmingly displays a lack of effort in acknowledging and rectifying customer complaints, despite a couple of instances where problems were addressed satisfactorily.
Recent Reviews Mention...
“did not care to uphold insurance claim”
“did not make any effort to rectify the situation”
“refused to admit responsibility”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage generally receives negative feedback due to issues like damaged furniture, undelivered containers, and containers arriving damaged, although there is an isolated report of items being in excellent condition.
Recent Reviews Mention...
“took great care of my belongings”
“damaged our TV Stand, Beds and Wine Cabinet”
“damaged furniture and smashed urn”
Customer Insights
Cost: $ 2354.00 from 17 historical data points
Interstate Move Duration: 14 days from 13 reviews
Great Crew Members
| Christie | owner was mentioned negatively with claims issue |
| Ginger | initially seemed helpful in beating PODS quote |
| Richard,Steven | promised follow-up calls but never returned them |
| Paul | extremely helpful and helped me get loaded really quick |
| Matt | Matt made things right and kept us informed. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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