The 1-800-PACK-RAT Moving and Storage company is a nationwide entity that prioritizes customer service. The company offers an assortment of services including long-distance moving solutions, local moving solutions, on-site storage solutions, secure warehouse storage solutions, and business solutions. They provide their customers with all-steel, weatherproof moving and storage containers for secure storage and transportation of items. The company also offers an option for customers to store their items in one of the 65 secure warehouse storage facilities they own across the country. 1-800-PACK-RAT distinguishes itself from competitors by providing its customers with a full 30 days to use their containers and includes a free no-cut security lock and $10,000 in contents protection for long-distance moves. Their containers also have design features that maximize packing space and prevent moisture absorption which can lead to mold and mildew. For more options on relocation solutions around the city, you can check out other San Marcos, CA movers.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Santee
Moving Services
- Local Moving Solutions
- Long-Distance Moving Solutions
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Containers
- Business Solutions
- Residential Solutions
- Moving Containers
- Moving Resources
- Storage Facility Locations
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Customer Reviews of 1-800-PACK-RAT Moving and Storage
We analyzed and organized the customer reviews of 1-800-PACK-RAT Moving and Storage in San Marcos, CA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for 1-800-PACK-RAT Moving and Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Pack-Rat Moving Services delivered exceptional services”
“exceptional service”
“made my move seamless”
“Outstanding service”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“punctual”
“punctual”
“delivered our goods/furniture a month late”
“they forgot about the pickup for the unit”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“extremely expensive for one pod”
“Better pricing than pods”
“extremely expensive move”
“cost was WAY TOO MUCH”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“needed a quote, too many questions”
“worst customer service I have ever encountered”
“had to speak to 4 different people, no resolution”
“agent canceled without asking”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“charged extra fees”
“charged an extra month incorrectly”
“quoted price not honored, complicated refunds”
“”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“able to move in a timely manner”
“amazingly fast”
“Super fast”
“”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“friendly approach”
“laughed at our concerns”
“Friendly and professional staff”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“could not recommend their services more highly”
“endorse PACK-RAT Moving Services and would hire again”
“wholeheartedly recommend PACK-RAT”
“would absolutely not hire again due to the bad experience”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“exhibited a level of professionalism”
“professional staff”
“fraudulent and incompetent company”
“blamed us for their mistake”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“no one helped with the account access issue”
“insurance denied reimbursement”
“offered less than 10% refund for the issues”
“refused important document and blamed us”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“handled my move with great care”
“careful with my belongings”
“destroyed our goods/furniture”
“Delivered a damaged Container.”
Customer Insights
Cost: $ 1073.00 from 4 historical data points
Interstate Move Duration: 13 days from 3 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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