The Coleman American Moving Services, Inc. is a longstanding moving services company operating since 1914, with a history reaching back over a century. Originally founded by J.M. Coleman with eight horses and a few wagons, it has grown into a big company with multiple locations throughout the United States, including San Diego, CA. The company offers diverse services including local, long-distance, and international moving for both residential and commercial clients. Additionally, it caters to high-value products for commercial clients, provides corporate relocation services, and has special programs for military and government moves. Their commitment to customer service is reflected in their safe, simple moving experiences and their focus on meeting specific needs of each client. The company is headquartered in Midland City, Alabama.
Coleman American Moving Services, Inc.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Coleman American Moving Services, Inc.
Additional Cities Served: Escondido, Carlsbad, El Cajon, San Marcos, Perris, Encinitas, SanteeShow More >
Moving Services
- Residential Movers
- Commercial Movers
- International Movers
- Corporate Relocation
- Storage
- Military & Government Moves
California Moving License
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Summarized Review of Coleman American Moving Services, Inc.
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Coleman American Moving Services, Inc. generally receives negative feedback, highlighted by reports of damaged belongings, unprofessional service, and customer dissatisfaction, though there are a few instances of highly satisfied customers praising their moving experience.
Recent Reviews Mention...
“Noreen made my relocation efficient”
“great work by movers”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
Coleman American Moving Services, Inc. appears to have a significant number of instances where they were late, despite a few reviews praising their timeliness.
Recent Reviews Mention...
“Don't show up on the scheduled day”
“Took 21 days for a long-distance move.”
“On time”
3. Affordability
Nationwide Average: 7.69/10
Coleman American Moving Services, Inc. is generally perceived as expensive, with many customers expressing concerns over high, unexpected costs, although a few found their services to be the lowest bidder or fairly priced.
Recent Reviews Mention...
“Out of pocket several more thousand dollars.”
“They were affordable”
“quote was higher but felt worth it”
4. Communication
Nationwide Average: 7.53/10
Coleman American Moving Services, Inc. appears to struggle significantly with responsive and clear communication, as evidenced by numerous reports of unreturned calls, emails, and overall poor customer service, despite a few instances of praise for attentive and informative interactions.
Recent Reviews Mention...
“Noreen was very supportive during the process”
“proactive communication”
“Don't call to inform the customer”
5. Stick to Prices
Nationwide Average: 5.99/10
Coleman American Moving Services, Inc. generally fails to meet the expectations, often deviating from the original quotes resulting in widespread customer dissatisfaction.
Recent Reviews Mention...
“solidified extras quickly and efficiently”
“trusted that she will make it right”
“didn't have to pay more than quoted”
6. Speed
Nationwide Average: 8.58/10
Coleman American Moving Services, Inc. has garnered predominantly negative feedback due to slow and inefficient service, although there are a few commendations for being quick and meeting tight deadlines.
Recent Reviews Mention...
“quick and efficient”
“Very efficient packing and moving”
“moved my things in a very timely manner”
7. Friendliness
Nationwide Average: 8.91/10
Coleman American Moving Services, Inc. seems to have a mix of experiences, with many customers praising the staff for being courteous, professional, and kind, but a significant number also encountering rude and unprofessional behavior.
Recent Reviews Mention...
“they are friendly”
“movers were incredibly nice”
“Customer service is rude.”
8. Will Hire Again
Nationwide Average: 8.18/10
Coleman American Moving Services, Inc. appears to have significantly more customers expressing strong reluctance or dissatisfaction with their services, suggesting a predominantly negative sentiment towards rehiring the company.
Recent Reviews Mention...
“recommend this company and would hire again”
“recommend this company and would hire again”
“would absolutely work with this team again”
9. Professionalism
Nationwide Average: 8.31/10
Coleman American Moving Services, Inc. has received mixed reviews, with numerous customers reporting unprofessional behavior and poor service, while a handful commend the crew's professionalism and efficiency.
Recent Reviews Mention...
“Great work by Noreen”
“Professional and took care of the floor”
“professional driver and mover”
10. Conflict Handling
Nationwide Average: 4.07/10
Coleman American Moving Services, Inc. overwhelmingly receives criticism for their lack of concern, unresponsiveness, and insufficient actions when issues arise, though there are rare instances where efforts were positively acknowledged.
Recent Reviews Mention...
“find a way to make it right”
“driver and supervisor showed a lack of concern to right issues”
“claim department didn't do anything for us”
11. Precision & Care
Nationwide Average: 8.01/10
Coleman American Moving Services, Inc. predominantly fails to adequately safeguard belongings during transit, with numerous reports of items being damaged, lost, or handled without proper care.
Recent Reviews Mention...
“without any damage at all”
“took care of my household goods”
“delicate Asian pots crated carefully”
Customer Insights
Interstate Move Duration: 9 days from 18 reviews
Great Crew Members
| Noreen | very detailed and thorough in her work, remained connected |
| Coleman,Brittaney | Coleman for efficient moving, Brittaney for expert assistance |
| David,Teresa,Armani | Awesome customer service in all phases of the move |
| Brittaney | Brittaney Gordon provided excellent post-move support |
| Noreen,Theresa | were very knowledgeable and a pleasure to work with |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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