U-Haul, a division under the parent organization U-Haul International, is a famously recognized American moving company. Located in Phoenix, Arizona, the company has been providing essential services for over seven decades. They specialize in do-it-yourself moving and storage services, including moving truck and trailer rentals, self-storage units, moving supplies, and propane refills. One unique service they offer are the U-Box containers which customers can pack for storage or delivery purposes, potentially anywhere around the world. Their innovative efforts in sharing cost of ownership amongst its consumers have played a significant role in facilitating mobility across Ontario, CA. Their slogan "A Noble Function" exemplifies their mission, serving households in their moving endeavours with greater ease and affordability.
U-Box at U-Haul

About U-Box at U-Haul
Moving Services
- College Moving
- Military Moving
- International Moving
- Moving Labor
- Self-Storage
- Trailer Hitches
- Moving Supplies
- U-Box Containers
- Moving boxes and packing supplies
- Propane Refill station
Authorized
for Interstate Moves
Last Checked: 12/04/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of U-Box at U-Haul
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Box at U-Haul exhibits a wide range of customer experiences, from extremely positive feedback praising easy transactions and great customer service, to severe dissatisfaction citing horrible experiences, unprofessional service, and significant issues.
Recent Reviews Mention...
“transaction was easy”
“Service was not completely satisfactory”
“Great customer service”
2. Punctuality
Nationwide Average: 8.07/10
U-Box at U-Haul generally struggles to meet scheduled times and maintain efficiency, as evidenced by numerous reports of long waits and miscommunications.
Recent Reviews Mention...
“I was greeted as soon as I got here”
“waited 45 minutes”
“Loop of changes and updates to the reservation.”
3. Affordability
Nationwide Average: 7.69/10
U-Box at U-Haul generally offers very competitive and low prices, though some customers have experienced issues with unexpected extra charges.
Recent Reviews Mention...
“very low price”
“did the hitch service for no charge”
“double charge issue”
4. Communication
Nationwide Average: 7.53/10
U-Box at U-Haul experiences mixed reviews, with instances of outstanding customer service and helpful staff contrasted by significant complaints about poor follow-up, difficulty in communication, and unprofessional behavior from some employees.
Recent Reviews Mention...
“outstanding customer service”
“no confirmation received, poor follow-up”
“Nehemiah was very helpful and multitasked well.”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Box at U-Haul generally falls short, with numerous customers reporting unexpected charges, altered reservations, and failure to honor quoted prices.
Recent Reviews Mention...
“refusing to take responsibility”
“did not stick to quoted prices.”
“Reservation was changed 4 times.”
6. Speed
Nationwide Average: 8.58/10
U-Box at U-Haul receives mixed reviews, with some customers experiencing quick and efficient service while others report significant delays and slow service.
Recent Reviews Mention...
“I was in & out within 20 mins”
“waited 45 minutes”
“VERY SLOW”
7. Friendliness
Nationwide Average: 8.91/10
U-Box at U-Haul generally receives praise for its helpful and courteous staff, despite a few instances of negative interactions reported.
Recent Reviews Mention...
“always helpful and calm under pressure”
“B. is doing an incredible job under pressure”
“Nehemiah was very friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Box at U-Haul receives sharply polarized feedback, with a significant portion of customers expressing dissatisfaction and a vow not to use their services again, while a smaller, enthusiastic group praises the company and plans to return.
Recent Reviews Mention...
“will never recommend this company”
“would not hire again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
U-Box at U-Haul has a mix of high praise for outstanding customer service and professionalism by certain employees, but is predominantly criticized for unprofessional behavior, lack of training, and safety concerns among its staff.
Recent Reviews Mention...
“outstanding customer service”
“the gentleman behind the counter is professional”
“Front desk person was very rude and not professional”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Box at U-Haul largely demonstrates a failure to take responsibility and address customer issues, although there were rare instances where mistakes were acknowledged and corrected.
Recent Reviews Mention...
“refused to take responsibility”
“No attempt to apologize or rectify the situation”
“did not attempt to right a wrong.”
Great Crew Members
Neimiah | goes above and beyond to help people |
Renee | was very accommodating |
B | B. deserves a promotion for outstanding performance |
Nehemiah | Nehemiah was super helpful with the vehicle rental |
Chris | Chris helped and was very friendly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?

Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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