In business for more than ten years, Five Star Moving has served 25,000 satisfied customers and moved over 100,000 boxes. It is a local moving company based in Los Angeles, providing short and long-distance moves to families and business owners in California. Five Star Moving has a team of highly trained professionals who are licensed, insured, and dedicated to providing their clients with the highest level of service possible. They offer a wide range of services, including household moving, corporate relocation, storage, and junk hauling. Accelerated delivery is guaranteed in each move. This means that you can expect your items to arrive as soon as possible, in perfect condition. Five Star Moving is always here to help, whether you need a free quote or just some advice on how to prepare for your move. If you are looking for other movers in Los Angeles, CA you might want to check some of the trusted rankings for comparison. This company has more than 500 five-star reviews on Yelp, Google, Thumbtack, and other platforms.
Five Star Moving
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Local Moving
- Long Distance Moving
- Corporate Moving
- Moving and Storage
California Moving License
Active
Last Checked: 12/06/24If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 12/05/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Five Star Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Five Star Moving is highly praised for its exceptional service, though a few customers expressed disappointment with their experiences.
Recent Reviews Mention...
“great job by movers”
“made everything so easy”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
Five Star Moving consistently demonstrates timely arrival and readiness for work, with the vast majority of customers praising their on-time performance.
Recent Reviews Mention...
“finished on time”
“On time also”
“Arrived on time”
3. Affordability
Nationwide Average: 7.69/10
Five Star Moving is generally perceived as offering great value with reasonable rates, though there are isolated complaints about quotes doubling and feeling expensive.
Recent Reviews Mention...
“reasonable price”
“billed fairly despite the issues”
“cost a little bit but was worth it”
4. Communication
Nationwide Average: 7.53/10
Five Star Moving generally receives positive feedback for professional and courteous interactions, though there are a few reports of rudeness and last-minute changes.
Recent Reviews Mention...
“Everyone was so friendly and helpful”
“Personalized service implies great communication”
“easy communication”
5. Stick to Prices
Nationwide Average: 5.99/10
Five Star Moving has received mixed feedback, with complaints about hidden charges and price changes, yet also praise for transparency and accuracy in final billing.
Recent Reviews Mention...
“Quote amount was spot on”
“Job came in very close to the estimate”
“no surprise charges”
6. Speed
Nationwide Average: 8.58/10
Five Star Moving is overwhelmingly praised for their quick and efficient service, with nearly all reviewers highlighting their fast-paced and hardworking approach, aside from a rare mention of dissatisfaction regarding speed.
Recent Reviews Mention...
“finished on time”
“SO fast and efficient”
“Very efficient, fast.”
7. Friendliness
Nationwide Average: 8.91/10
Five Star Moving overwhelmingly receives high praise for their professional, courteous, and exceptionally friendly staff, with a solitary negative comment regarding a perceived lack of professionalism.
Recent Reviews Mention...
“worked so hard”
“all with great attitude”
“very nice and well-humored”
8. Will Hire Again
Nationwide Average: 8.18/10
Five Star Moving has overwhelmingly positive feedback, with the majority of customers expressing a strong intent to use their services again and recommend them to others, despite a few dissatisfied voices.
Recent Reviews Mention...
“would definitely hire again”
“Highly recommend this company and would hire again”
“Will definitely be using again.”
9. Professionalism
Nationwide Average: 8.31/10
Five Star Moving is overwhelmingly regarded as professional, courteous, and skilled, with a single note of unprofessional behavior being an outlier in an ocean of praise.
Recent Reviews Mention...
“conducted themselves professionally”
“Very efficient, fast, careful, and super polite.”
“very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Five Star Moving has shown a mix of responses, with instances of proactive problem-solving contrasted sharply by several accounts of unresolved issues, indicating inconsistency in addressing customer grievances.
Recent Reviews Mention...
“quickly and professionally fixed a billing issue”
“went above and beyond to help”
“immediately fixed a slight damage without issue ”
11. Precision & Care
Nationwide Average: 8.01/10
Five Star Moving is overwhelmingly praised for their meticulousness and protective measures, despite a couple of instances of dissatisfaction.
Recent Reviews Mention...
“Took care of all the furniture and equipment well”
“took good care of the goods”
“Very careful with items, no damages reported”
Customer Insights
Cost: $ 1295.00 from 3 historical data points
Local Move Duration: 4 hours from 24 reviews
Interstate Move Duration: 2 days from 5 reviews
Great Crew Members
| Hugo | Hugo led the team effectively and efficiently |
| Hugo, Carlo, Javier | efficient and accommodating movers |
| Hugo | amazing job and moved us twice already |
| Hugo,Joseph,Carlos | efficient and faster move than expected |
| Hugo | Hugo did an awesome job during the move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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