Website Information: RoadRunner Moving is a professional moving company based in Houston, Texas. They offer a wide range of services, including residential, commercial, and specialty item moving. With over 40 years of industry experience, they are dedicated to providing the best moving experience for their clients. As a locally owned and operated company, they take pride in their personalized service, attention to detail, and commitment to customer satisfaction. Whether a client is moving locally, statewide, or nationwide, RoadRunner Moving ensures a seamless and hassle-free relocation process. With their team of professional movers serving Hayward, CA, they are committed to making every move a success.
RoadRunner Moving
based on 795+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About RoadRunner Moving
Additional Cities Served: Union City, Menlo Park, Foster City, San Carlos, Los Altos, Orinda
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 09/17/21*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Customer Reviews of RoadRunner Moving
We analyzed and organized the customer reviews of RoadRunner Moving in Hayward, CA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for RoadRunner Moving based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
5.89/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“great decision to choose this company”
“Excellent business to work for.”
“poor quality work by movers”
“worst experience ever”
2. Punctuality
4.5/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“came within the specific time window”
“they took whole day to empty”
“always on time”
“Arrived promptly”
3. Affordability
3.66/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“offered a very competitive price”
“increased price by over $1000”
“it may seem cheap but that is the bait”
“spent a significant amount of money for poor service”
4. Communication
4.43/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“won't answer my phone calls”
“rude, unhelpful, shady”
“people say one thing and do another”
“fast and exact communication”
5. Stick to Prices
2.55/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“charges added without explanation”
“there were no hidden fees”
“increased price by over $1000”
“add up additional hidden fees”
6. Speed
5.79/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“move has been excessively delayed”
“they took whole day to empty”
“waited almost a month to get this going”
“were fast and efficient”
7. Friendliness
7.49/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“drivers are friendly”
“rude, unhelpful, shady”
“exceptionally polite and professional”
“very hard working”
8. Will Hire Again
5.6/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would definitely hire again”
“hold for ransom until they get more money”
“terrible predatory company”
“wholehearted endorsement and will use again”
9. Professionalism
6.17/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“team is reliable”
“very professional”
“The WORST customer service I have experienced”
“professional workforce”
10. Conflict Handling
1.61/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“no attempt made to rectify the situation”
“threaten you with legal action”
“lack of valuable information and response”
“implied no effort to right any wrongs”
11. Precision & Care
5.89/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“items likely to be damaged or missing”
“items likely damaged due to poor care”
“Shipment delivered in perfect condition”
“no item arrived damaged”
Customer Insights
Cost: $ 11243.00 from 11 historical data points
Interstate Move Duration: 10 days from 17 reviews
Great Crew Members
| Luis | offers great suggestions and treats you like family |
| José | José was fantastic and maintained safety measures |
| Jack | Jack and his team are the best |
| Forman | took notes of the damages and missing parts |
| Chris, Willy | Both Chris and Willy provided helpful and friendly support |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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