1-800-PACK-RAT Moving and Storage is a company dedicated to simplifying the moving and storage process for its customers. They provide secure, all-steel, portable storage and moving containers that are weatherproof to ensure the safety of customer belongings. The company offers a variety of services including long-distance and local moving solutions, on-site storage solutions, and secure warehouse storage solutions. Serving customers across the nation, they maintain a network of over 65 secure warehouse storage facilities. Besides, they also offer services to businesses, providing both short- and long-term storage options. 1-800-PACK-RAT prides itself on providing exceptional customer service and aims to make every move a stress-free experience. If you were looking for additional movers in the area, feel free to check out a comprehensive list of trusted rankings of the top Huntington Beach, CA movers. The website crawl for additional information was not successful.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Garden Grove, Fullerton, Westminster, Fountain Valley, Cypress, Stanton, Los Alamitos
Moving Services
- Local Moving Solutions
- Long-Distance Moving Solutions
- Cross Country Moving Solutions
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Containers
- Business Solutions
- Residential Solutions
- Military Moving
- Moving Containers
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage has garnered mixed reviews, with several customers experiencing poor service and dissatisfaction, though a few highlight exceptional service and positive experiences.
Recent Reviews Mention...
“Working with this company was one of the worst experiences.”
“company is unwilling to help their customers”
“received terrible service overall”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage has received mixed reviews, with several customers experiencing delays and communication issues, although some praised their timely service.
Recent Reviews Mention...
“they don't respect schedules set up”
“prompt pick up and delivery”
“they did not have our pod ready on time”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage receives mixed feedback, with numerous customers finding it overpriced through unexpected charges, yet others praise its value compared to competitors.
Recent Reviews Mention...
“They overcharge and take money efficiently.”
“was charged an additional $1250 unexpectedly”
“overcharged me by $344 with no explanation”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage generally struggles with providing consistent, clear, and responsive interactions, though there are a few instances of outstanding service noted.
Recent Reviews Mention...
“hard to get in contact with for scheduling”
“Incorrect information every time I call, can't get a hold of anyone.”
“hard to get ahold of someone on the phone”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage frequently fails to adhere to the initial quotes, often charging customers more than expected, despite a few instances where charges were reversed or adjusted without extra cost.
Recent Reviews Mention...
“price billed was 12% higher than quoted”
“did not stick to the agreed move dates”
“did not stick to quoted price”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage has been criticized for significant delays, including not delivering containers on time and leaving customers without their belongings for extended periods.
Recent Reviews Mention...
“No way the container wasn't mishandled, implying the move was not speedy.”
“they were quick to get me loaded”
“left without belongings for a month, poor organization”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage experiences a polarized sentiment with a notable portion of encounters being highly positive, especially during interactions with drivers and specific staff members, despite facing strong criticism for unprofessionalism and unfriendliness in other aspects of their service.
Recent Reviews Mention...
“Most unprofessional garbage excuse of a company.”
“People were nice”
“no concern or ownership of issues”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage generally fails to inspire repeat business, with a majority expressing strong dissatisfaction and regret, although a few customers note exceptional experiences worth recommending.
Recent Reviews Mention...
“I wouldn't use this company again if they paid me.”
“would not hire again”
“they lost me and all the other clients”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage receives overwhelmingly negative feedback for unprofessional behavior, incompetence, and causing stress, despite a single account of professionalism.
Recent Reviews Mention...
“Crew can't do what was promised, unprofessional.”
“no professionalism in handling issues”
“worst customer service ever received”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage generally shows a concerning lack of initiative and empathy to address and resolve customer complaints, despite a few cases of prompt action.
Recent Reviews Mention...
“Care less about my complaints and issues with the service.”
“expected some sort of leniency for busy schedules”
“did not attempt to rectify the issue”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage has received mixed reviews, with customers reporting both damaged items and instances of careful handling.
Recent Reviews Mention...
“My stuff was damaged and broken.”
“items were damaged in transit”
“The driver was careful”
Customer Insights
Interstate Move Duration: 24 days from 4 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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