1-800-PACK-RAT Moving and Storage is a company known for offering convenient, secure and affordable moving and storage solutions. Their services include both long-distance and local moving, where they deliver an all-steel, weatherproof moving and storage container for packing. Once packing is finished, they pick the container and either deliver it to your new location or store it in their secure storage facility. For those considering movers in Fremont, CA, this company is a great option to consider. The company also provides on-site storage solutions for home renovations or storefront additions. They have a nationwide network of over 65 secure warehouse storage facilities. Key distinguishing features include their top priority of excellent customer service and their promise for a simple moving and storage process. The 'About Us' page and the services page of the website could not be accessed, hence more details couldn't be retrieved.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Pleasant Hill, Suisun City, Lafayette, Pinole, Larkspur
Moving Services
- Cheap moving services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- Small moving services
- Piano moving services
- Pool table moving services
- Appliance moving services
- Furniture moving services
- Storage services
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage faces overwhelmingly negative reviews, highlighting issues like poor service, unreliability, and unprofessionalism.
Recent Reviews Mention...
“given poor rating due to negative experience”
“Horrible company, please be warned and not use them.”
“belongings were moved unharmed”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage repeatedly demonstrates significant delays and a chronic failure to communicate effectively, leading to widespread dissatisfaction among customers.
Recent Reviews Mention...
“They delivered and picked up the container late.”
“They were late and never called”
“they were totally late on delivery”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage overwhelmingly receives negative feedback due to unexpected costs, hidden fees, and charges significantly exceeding initial quotes, although a few customers found their pricing competitive or advantageous compared to some competitors.
Recent Reviews Mention...
“ended up with an additional $800 being charged”
“paid extra for services that don't exist.”
“not worth the discount offered”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage generally provides poor service, marked by unresponsiveness, long hold times, misleading information, and overall inefficiency in handling customer inquiries and issues.
Recent Reviews Mention...
“required too much personal information for a quote”
“home office is totally unresponsive”
“Holding time on the phone is more than 30 minutes.”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage overwhelmingly receives negative feedback for frequently charging more than initially quoted, incorporating unforeseen fees, and exhibiting unreliable billing practices, though there are a few instances of fee waivers and refunds after disputes.
Recent Reviews Mention...
“Charged me one month rent unexpectedly.”
“billing is deceptive and expect surprise charges”
“additional $800 being charged not part of the estimate”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage overwhelmingly receives criticism for significant delays and unreliability in both pick-up and delivery times, creating extensive inconveniences for customers.
Recent Reviews Mention...
“delivery will now be another week late”
“pickup and drop off were significantly delayed”
“3 days delay with no pickup”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage displays a polarized sentiment with reports of highly friendly, professional, and courteous service contrasting sharply with numerous accounts of rudeness, unprofessionalism, and lack of apology or accountability from the staff.
Recent Reviews Mention...
“driver failed to apologize properly after accident”
“always friendly professional and helpful”
“person was combative which shows unfriendliness ”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage overwhelmingly receives negative feedback, with customers advising against using its services, citing issues such as poor customer service, additional charges, damage, and generally unsatisfactory experiences.
Recent Reviews Mention...
“would not use this company”
“DO NOT EVER LET THEM PUT ANYTHING ON YOUR PROPERTY”
“Would not use this service again.”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage overwhelmingly receives criticism for unprofessional behavior, lack of experience, and poor customer service, despite a few isolated reports of professionalism and helpfulness.
Recent Reviews Mention...
“inexperienced movers contracted”
“completely unprofessional.”
“driver's behavior unprofessional after accident”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage overwhelmingly displays a consistent failure to adequately address and rectify customer issues, with only a few exceptions where issues were resolved satisfactorily.
Recent Reviews Mention...
“would not pick up container as requested”
“offered me a small refund on those additional fees”
“no apology for the stress caused”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage has a decidedly mixed track record, with several instances of damage to belongings and property, alongside some customers reporting satisfactory experiences.
Recent Reviews Mention...
“container had a bent handle and was not bug proof”
“my belongings were moved unharmed”
“legs broken off furniture”
Customer Insights
Cost: $ 3002.00 from 26 historical data points
Interstate Move Duration: 9 days from 32 reviews
Great Crew Members
| Shaniqua | Shaniqua had the best attitude and disposition |
| Nylae, Chandra | helpful in customer service and delivery coordination |
| Nick | helped replace the lock and secure my container |
| Cody | initially called and emailed about the change of dates |
| Stephanie | Stephanie was really helpful and coordinated well |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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