Operating for over 20 years, Ship Smart Inc. in Los Angeles has established itself as a prominent provider within the moving sector. The company offers its services at over 300 locations nationwide and specializes in small, long distance moves. This unique niche positions them between traditional postal services and Los Angeles, CA moving companies. Providing full coverage insurance, high-quality packing, and white glove shipping services, their team skillfully packages a variety of items, including furniture and large items, ensuring their safe transit. Throughout this process, dedicated staff members provide excellent customer service, guiding clients every step of the way. Additional services extend to various shipment options such as economical curbside delivery and full-service for ultimate convenience. The company also offers senior moving services, ensuring a seamless and stress-free process for seniors and their families. Ship Smart Inc.’s competitive edge is their unbeatable shipping rates, backed by their long-standing relationships with leading trucking companies.
Ship Smart Inc. in Los Angeles
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Ship Smart Inc. in Los Angeles
Additional Cities Served: Santa Monica, Culver City
Moving Services
- Small Moves
- Furniture Shipping
- Full Coverage Insurance
- Customer Service
- Most Affordable Will-Call
- Curbside Delivery
- Most Popular Curbside Delivery
- Most Convenient Full Service
- Full Service Delivery
- Senior Moves
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Summarized Review of Ship Smart Inc. in Los Angeles
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Ship Smart Inc. in Los Angeles receives mixed reviews, with numerous customers praising their fantastic, smooth moving experience and excellent service, while a significant portion of others describe severe dissatisfaction due to poor service quality, damaged goods, and lack of communication.
Recent Reviews Mention...
“worst place to go, unprofessional”
“horrible experience with quality”
“fantastic experience with Ship Smart”
2. Punctuality
Nationwide Average: 8.07/10
Ship Smart Inc. in Los Angeles has received mixed feedback, with some customers praising timely pickups and deliveries, while others experienced significant delays and a lack of communication.
Recent Reviews Mention...
“Arrow was 4 hours late”
“on time”
“arrived as scheduled”
3. Affordability
Nationwide Average: 7.69/10
Ship Smart Inc. in Los Angeles receives mixed reviews, with some customers finding their services very expensive and not a good value for money, while a significant number praise their competitive and reasonable pricing.
Recent Reviews Mention...
“triple the estimate at time to pay”
“final shipping cost was more than double estimated”
“they are a very expensive company”
4. Communication
Nationwide Average: 7.53/10
Ship Smart Inc. in Los Angeles has mixed feedback, with some customers praising their effective and prompt communication, while many others criticize their lack of responsiveness and poor customer service.
Recent Reviews Mention...
“Anna communicated effectively and ensured satisfaction”
“poor at communicating and difficult to reach”
“very lax approach in providing updates”
5. Stick to Prices
Nationwide Average: 5.99/10
Ship Smart Inc. in Los Angeles has mixed feedback, with some customers praising accurate estimates and others experiencing significant price increases from the initial quote.
Recent Reviews Mention...
“estimate then tripled at time to pay”
“final cost was more than double what they estimated”
“price adjustments were made satisfactorily.”
6. Speed
Nationwide Average: 8.58/10
Ship Smart Inc. in Los Angeles is highly praised for their fast, efficient service, although there was a notable instance of delay.
Recent Reviews Mention...
“item arrived quickly”
“highly skilled, fast, efficient movers”
“Picked up and ready to ship in a very short time.”
7. Friendliness
Nationwide Average: 8.91/10
Ship Smart Inc. in Los Angeles generally receives high praise for its courteous and kind team, despite a few negative experiences regarding customer service demeanor.
Recent Reviews Mention...
“people are very unkind”
“two guys were quick and friendly”
“courteous people at delivery”
8. Will Hire Again
Nationwide Average: 8.18/10
Ship Smart Inc. in Los Angeles has mixed feedback, with some customers expressing high satisfaction and willingness to recommend or use the service again, while others would not consider rehiring or recommending due to issues like high cost, poor service, or negative experiences.
Recent Reviews Mention...
“Anna provided ultimate professionalism and satisfaction”
“avoid this place like the plague”
“would definitely not hire again”
9. Professionalism
Nationwide Average: 8.31/10
Ship Smart Inc. in Los Angeles generally receives high praise for their professionalism, though there are notable instances of dissatisfaction regarding competence and demeanor.
Recent Reviews Mention...
“Anna handled the "case" with ultimate professionalism”
“very unkind and unprofessional”
“Mitch showed great professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
Ship Smart Inc. in Los Angeles displays a mixed response, with some customers praising their proactive efforts and effective resolution processes, while others criticize their lack of response and failure to address complaints adequately.
Recent Reviews Mention...
“Anna addressed concerns to ensure 100% satisfaction”
“easy claim submission and quick reimbursement”
“never heard back after reporting issues”
11. Precision & Care
Nationwide Average: 8.01/10
Ship Smart Inc. in Los Angeles receives mixed feedback, with numerous customers highly praising their careful packing and protection of delicate items, while a significant minority report severe damage and mishandling of their possessions.
Recent Reviews Mention...
“only one piece of furniture was damaged”
“antique desk arrived without damage”
“antique desk arrived in great shape”
Customer Insights
Interstate Move Duration: 10 days from 8 reviews
Great Crew Members
| Anna Mayer | Anna showed consideration and ensured 100% satisfaction |
| Mitch | fantastic and responsive service |
| Joslin Matthews | ensured clear communication and a positive experience |
| Joslin | Joslin communicated effectively and made satisfactory adjustments. |
| Benn | Benn was mentioned positively with no specific reason |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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