1-800-Pack-Rat
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
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Customer Reviews of 1-800-Pack-Rat
We analyzed and organized the customer reviews of 1-800-Pack-Rat in Calabasas, CA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for 1-800-Pack-Rat based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“terrible service from company ”
“poor relocation service from start to finish ”
“move process had issues but resolved eventually ”
“straight up liars cannot perform”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“late and never updated on time schedule ”
“long delays and poor communication”
“drivers sent timely arrival messages before pickup and drop-off ”
“driver left without notice and delayed pickup ”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“company charged additional $600 ”
“slightly cheaper than other options ”
“found pricing attractive initially ”
“thousands wasted with company ”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“constant errors in information ”
“employees did not communicate after initial payment ”
“unable to reach customer service”
“left on hold and poor follow-up”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“charged $600 for address error ”
“extra fees were generated but then removed ”
“additional $5,000 for another container ”
“quote leads to $400+ a month bill ”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“delivered container after 20 days of delay ”
“slow resolution for delivery ”
“3-day delay caused major inconvenience ”
“extra 10 hours of labor charged”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“management was a nightmare ”
“great customer service ”
“driver left without a word ”
“Dio is friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“worst company I've dealt with ”
“will never use this company again ”
“would not recommend and hire again”
“poor experience and long wait times”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“management nightmare and refused to help ”
“great sales team but poor workforce”
“straight up liars and use excuses”
“driver unprofessional in handling situation ”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“refused to fix or help us ”
“blamed others without offering solutions ”
“did not resolve issues or respond properly”
“agent resolved issue and got fees removed ”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“minor damage with a scuff on the bike only ”
“stealing belongings”
“unloaded items due to overweight issue ”
“container wrap allowed dirt on items”
Customer Insights
Cost: $ 2707.00 from 11 historical data points
Interstate Move Duration: 4 days from 21 reviews
Great Crew Members
| Laura | she straightened out issues and got fees removed |
| Armin,Luis | Armin delivered pod perfectly, Luis thanked |
| Dio | efficient and friendly staff member |
| Christine | praised Christine J requesting assistance |
| Luis | Luis didn't address issue, too busy at home |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Calabasas Moving Services
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