North American Van Lines

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MoversChevron RightArizonaChevron RightPhoenixChevron RightNorth American Van Lines
based on 194+ data points
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About North American Van Lines

North American Van Lines is an established leader in the moving industry, in operation since 1933. The company boasts over 500 agent locations across North America, suggesting extensive service coverage. As one of the Phoenix, AZ movers, it offers a personalized approach to moving services, tailored for each customer's individual needs. Service offerings include local and long distance household moving, corporate relocation, and international moving. The company differentiates itself with a commitment to innovation such as the use of WorldTrac satellite technology for shipment tracking and crane vans to handle large equipment. North American Van Lines offers 24/7 customer service and prides itself on focusing on more than just the physical move, promising to be a comprehensive moving solution.

Moving Services

  • Local Moving Service
  • Long Distance Moving Service
  • Packing Options
  • Full Service Packing
  • Fragile Only Packing
  • Self Pack
  • Packing Materials
  • Standard moving boxes
  • Wardrobe boxes
  • Mirror boxes

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Summarized Review of North American Van Lines

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

7.69/10

Nationwide Average: 8.44/10

Comment Dots

North American Van Lines generally provides excellent service and a satisfying moving experience, despite a few instances of serious dissatisfaction related to customer service, communication, and specific incidents of damage or loss.

Reviews Mention icon

Recent Reviews Mention...

they stole my belongings

second time and much better experience this time

would highly recommend

2. Punctuality

8.41/10

Nationwide Average: 8.07/10

Comment Dots

North American Van Lines generally receives high praise for being on time and showing consistent delivery and pickup punctuality, with only a couple of mentions of delays.

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Recent Reviews Mention...

they were timely

crew was timely

ontime

3. Affordability

4.93/10

Nationwide Average: 7.69/10

Comment Dots

North American Van Lines is generally considered expensive with customers facing unexpected extra charges and significant quote changes.

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Recent Reviews Mention...

the extra charges were an insult

it's a little on the pricey side

bit pricier than some other companies

4. Communication

7.18/10

Nationwide Average: 7.53/10

Comment Dots

North American Van Lines generally receives positive feedback for being responsive, informative, and professional, although there are notable grievances regarding poor response, follow-up issues, and some instances of perceived rudeness.

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Recent Reviews Mention...

crew was responsive

everyone was patient and talked me through it

communication was very good

5. Stick to Prices

6.33/10

Nationwide Average: 5.99/10

Comment Dots

North American Van Lines generally adheres to its initial estimates, though there have been notable instances of significant price adjustments.

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Recent Reviews Mention...

had to pay extra charges

everything went as promised

everything went without any issues

6. Speed

6.83/10

Nationwide Average: 8.58/10

Comment Dots

North American Van Lines demonstrates strong performance with several customers praising their quick and efficient service, though there are notable exceptions concerning coordination and completion times.

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Recent Reviews Mention...

Moving crew was fast

very quickly and efficiently delivered items

the move was completed in a timely manner

7. Friendliness

8.21/10

Nationwide Average: 8.91/10

Comment Dots

North American Van Lines generally receives high praise for their crew's helpfulness, patience, respectfulness, and friendliness, despite a few reports of rude behavior.

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Recent Reviews Mention...

crew was helpful

they were patient and helpful

described as respectful pros shows friendliness

8. Will Hire Again

7.53/10

Nationwide Average: 8.18/10

Comment Dots

North American Van Lines generally receives high praise and recommendations, despite a few instances of dissatisfaction highlighted by customers reluctant to use their services again.

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Recent Reviews Mention...

I hope they never are allowed into anyone's home again

would definitely hire again

would highly recommend

9. Professionalism

8.01/10

Nationwide Average: 8.31/10

Comment Dots

North American Van Lines generally receives high praise for their professional conduct and responsiveness, though there are a few instances of reported unprofessionalism.

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Recent Reviews Mention...

they were professional

crew was helpful and responsive

very professional

10. Conflict Handling

4.07/10

Nationwide Average: 4.07/10

Comment Dots

North American Van Lines has mixed performance, with an instance of replacing a damaged item being overshadowed by reports of not showing willingness to rectify issues and not standing behind their work to make things right.

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Recent Reviews Mention...

they are replacing the damaged item

Has not shown willingness to rectify the issue

company wouldn't stand behind their work to make things right

11. Precision & Care

7.82/10

Nationwide Average: 8.01/10

Comment Dots

North American Van Lines generally receives high praise for their careful and protective approach, despite a few reports of mishandled or damaged items.

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Recent Reviews Mention...

they opened my boxes and stole items

broken picture glass not wrapped properly

they did not break anything

Great Crew Members icon

Great Crew Members

Greg, MaddieGreg was amazing and Maddie was equally great
MarkMark was mentioned positively in review
John, Karen, Paulvery accommodating, helpful, and professional
ChrisChris was awesome and accommodating
Maddie, Johnprofessional and honest treatment, exceptional service
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact North American Van Lines

Location
3815 W Washington St # 100, Phoenix, AZ, 85009
Phone
(480) 429-7359
Link
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