Express Moves is a Phoenix-based moving company offering both local and long-distance moving services. The company takes pride in its transparent pricing policy, guaranteeing no hidden fees and no deposits needed, you only pay once your move is completed. Express Moves extends its services beyond moving, providing storage units of diverse sizes available 24/7, plus it offers parking spaces should you need to store your car. Despite the detailed description of its service, the length of the company's operation and whether it's family-owned are not specified on the website.
Express Moves
Moving Services
- Local moving
- Long distance moving
- Hourly moving
- Packing services
- Storage services
- Cheap moving
- Last-minute moving
- Furniture moving
- Appliance moving
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Express Moves
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.69/10
Nationwide Average: 8.44/10
Express Moves receives mixed reviews, with some customers praising their affordable prices and exceptional service, while others criticize them for hidden fees, unprofessional behavior, and poorly handled moves.
Recent Reviews Mention...
“will definitely use it again”
“wasted all day waiting, they never showed up”
“they did the packing super fast and delivered quickly”
2. Punctuality
4.67/10
Nationwide Average: 8.07/10
Express Moves frequently encounters issues with tardiness and unpredictability in arrival times, leading to overall dissatisfaction among customers.
Recent Reviews Mention...
“they never showed up”
“never showed up”
“done in a timely fashion”
3. Affordability
6.92/10
Nationwide Average: 7.69/10
Express Moves receives mixed feedback, with numerous customers praising their competitively low prices and fair rates, while a significant fraction reports dissatisfaction due to hidden fees, misleading quotes, and charges exceeding expectations.
Recent Reviews Mention...
“their price one of the lowest”
“charge great rates”
“saved me a thousand dollars”
4. Communication
3.83/10
Nationwide Average: 7.53/10
Express Moves struggles significantly, with many customers reporting poor responsiveness, issues with updates on services, and overall unsatisfactory interaction, despite a few instances of positive feedback related to clear and professional communication.
Recent Reviews Mention...
“Never bother calling back after voicemails”
“manager never called back after complaint”
“willing to talk to them about the damage”
5. Stick to Prices
3.96/10
Nationwide Average: 5.99/10
Express Moves has mixed feedback, with several customers experiencing significant price changes from the initially quoted prices, while others praised the company for no unexpected charges and honoring the quoted prices.
Recent Reviews Mention...
“immediately stated there were additional charges”
“tried to charge $312 in hidden fees”
“significant price change from the quoted”
6. Speed
7.42/10
Nationwide Average: 8.58/10
Express Moves has received mixed reviews, with some customers praising their quick and efficient service, while others criticize them for being slow and deliberate in order to increase billing time.
Recent Reviews Mention...
“movers were fast”
“super fast in packing and delivery”
“got me out and into my new home in less than 2 hours ”
7. Friendliness
8.05/10
Nationwide Average: 8.91/10
Express Moves is generally regarded as very friendly and professional, though there are a few mentions of unprofessionalism and cold behavior.
Recent Reviews Mention...
“they are friendly ”
“teams were professional, courteous, and focused”
“felt like family, great love and laughs”
8. Will Hire Again
6.2/10
Nationwide Average: 8.18/10
Express Moves receives mixed feedback, with a significant number of customers expressing strong dissatisfaction and regret over their choice, while a smaller group emphatically recommends their services for future moves.
Recent Reviews Mention...
“will definitely use it again”
“Never showed up, so stressful experience”
“would not hire again because they never showed up”
9. Professionalism
5.33/10
Nationwide Average: 8.31/10
Express Moves has received predominantly negative feedback, highlighting instances of unprofessionalism, disrespectful behavior, and dissatisfaction among many customers, despite a few reports of positive experiences.
Recent Reviews Mention...
“This company is so unprofessional”
“unprofessional behavior was noted”
“teams were professional, focused, and courteous”
10. Conflict Handling
2.33/10
Nationwide Average: 4.07/10
Express Moves largely demonstrates poor responsiveness and effectiveness in resolving customer complaints, despite a few instances of attempted or successful resolutions.
Recent Reviews Mention...
“no effort to rectify damaged items situation”
“planning to give them a call about the damage”
“went above and beyond to rectify the mistake”
11. Precision & Care
5.96/10
Nationwide Average: 8.01/10
Express Moves has a mixed reputation with several instances of significant damage and poor handling, though there are notable exceptions where customers praised their carefulness and attention to detail.
Recent Reviews Mention...
“movers were gentle”
“showed genuine care for my property”
“things got broken due to carelessness”
Customer Insights
Cost: $ 923.00 from 3 historical data points
Local Move Duration: 3 hours from 16 reviews
Great Crew Members
| Tom, John, Rob | genuine care for property, professional and courteous |
| Jon,Tony | Jon and Tony are blessings |
| Robert,John | great work and were very nice despite the heat |
| Tendo, John | Tendo and John worked hard and were very friendly |
| Robert,Javian | Robert called to apologize, Javian led the resolution effort |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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